# Kaiser Permanente vs Surest

Kaiser Permanente and Surest both sit at 4.8 stars, but that hides the real split: 51% of Kaiser Permanente's written reviews are positive against 14% of Surest's. Kaiser Permanente also leads on ratings volume (1.1M vs 6.6K) and chart position (#39 vs #156). Surest's advantage is iOS requirement (16.6 vs 18.0). On price, rating, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Kaiser Permanente holds the better App Store score, 4.8 against 4.6. That said, the two scores are not equally well evidenced: Kaiser Permanente has 1.1M ratings behind it against 6.6K, so its average is the more settled of the two. Written reviews point the same way: 51% of Kaiser Permanente's written reviews are positive against 14% of Surest's.

Kaiser Permanente ships an update every 4 weeks, Surest every 3 weeks. The most recent releases landed on November 5, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | Kaiser Permanente | Surest |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (1.1M ratings)](https://appshunter.io/ios/app/kaiser-permanente/id493390354/reviews)** | [4.6 (6.6K ratings)](https://appshunter.io/ios/app/surest/id1283152937/reviews) |
| Number of ratings | **1.1M** | 6.6K |
| Positive reviews | **51.4% of reviews** | 14.1% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 4 weeks | **Every 3 weeks** |
| Monetization | Free | Free |
| Best chart rank | **#39** | #156 |
| Size | 405 MB | 94 MB |
| Requires iOS | 18.0 | **16.6** |
| Devices | **iPhone, iPad** | iPhone |
| Age rating | 12+ | 12+ |
| Developer | [Kaiser Permanente](https://appshunter.io/developer/446423714) | [Bind Benefits, Inc](https://appshunter.io/developer/1283152936) |

## What reviewers say

### Kaiser Permanente

[App page](https://appshunter.io/ios/app/kaiser-permanente/id493390354)

**Currently charting:** #39 Top Free · Health & Fitness (US App Store)

Manage your health conveniently and securely from anywhere. Communicate with your doctor, schedule appointments, refill prescriptions, and access your medical history. Get personalized health information and find care options that suit your needs.

**Highlights:** Email doctor's office, Schedule/cancel appointments, Refill prescriptions, View medical history, Find facilities/pharmacies, Access digital membership card, Integrate with Apple Health

**Features:** Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Convenient features
- 👍 Helpful for ordering prescriptions and viewing test results
- 🚀 Mostly good app with some improvements
- 👍 Great care and communication
- 👍 Best care that can be provided

**What reviewers complain about**

- 🐛 Buggy and unreliable app
- 🤔 Difficult to navigate and find information
- 🤔 Inconsistent functionality
- 🤔 Lacks important features
- 🤔 Poor user experience

**Reported bugs**

- Frequent crashes and loading issues
- Login and sign-out problems
- Inaccurate or missing information in the app
- Inability to access past visit notes and medical records

**Requested features**

- Ability to copy/paste information from the app
- Option to view medical history by date or test type
- Ability to self-report health data like weight, blood pressure, etc.
- Improved appointment scheduling and availability
- Better integration between app and pharmacy/medical staff


### Surest

[App page](https://appshunter.io/ios/app/surest/id1283152937)

**Currently charting:** #156 Top Free · Health & Fitness (US App Store)

Compare prices for doctors and health services to find savings. View copays in advance, access your digital ID card, and track claims. This plan offers no deductible and access to a broad national network.

**Highlights:** Compare doctor and service prices, See clear copays in advance, Access digital ID card, View current claims information, No deductible, Access UnitedHealthcare network

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Clear, affordable
- 🚀 Intuitive health insurance
- 🚀 Easy to use
- 🚀 Helpful and intuitive
- 🚀 Great info on provider cost

**What reviewers complain about**

- 🐛 Freezes and incorrect copay
- 🐛 Inaccurate information
- 🐛 Glitchy
- 🐛 Crashes and freezes
- 🐛 Doesn't work for iOS 26

**Reported bugs**

- Login screen freezes
- App crashes on launch
- Incompatible with iOS 26
- Registration not working
- Redirects to blank screen after login

**Requested features**

- Add ID card to Apple Wallet
- Integrate pharmacy info
- Ability to save favorite providers


## Frequently asked questions

### Is Kaiser Permanente free?

Kaiser Permanente is free to download, with no in-app purchases.

### Is Surest free?

Surest is free to download, with no in-app purchases.

### Which has better reviews, Kaiser Permanente or Surest?

Kaiser Permanente is rated higher. Kaiser Permanente averages 4.8 out of 5 from 1.1M ratings, while Surest averages 4.6 from 6.6K ratings.

### Do Kaiser Permanente or Surest have ads?

Neither Kaiser Permanente nor Surest shows ads.

### Which is updated more often, Kaiser Permanente or Surest?

Kaiser Permanente ships an update every 4 weeks, and Surest every 3 weeks. Most recently, Kaiser Permanente was updated on November 5, 2026 and Surest on November 3, 2026.

### Which is more popular, Kaiser Permanente or Surest?

Kaiser Permanente currently peaks at #39 in the App Store charts, and Surest at #156. Chart position reflects recent download velocity rather than total install base.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*