# ServiceDesk Plus | Cloud vs Microsoft Azure

The clearest difference is rating: Microsoft Azure at 4.8 against ServiceDesk Plus | Cloud's 4.4. Microsoft Azure also leads on monetization model (free vs free with in-app purchases) and review sentiment (29% vs 10%). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Microsoft Azure holds the better App Store score, 4.8 against 4.4. That said, the two scores are not equally well evidenced: Microsoft Azure has 2.8K ratings behind it against 215, so its average is the more settled of the two. Written reviews point the same way: 10% of ServiceDesk Plus | Cloud's written reviews are positive against 29% of Microsoft Azure's.

ServiceDesk Plus | Cloud ships an update every 2 weeks, Microsoft Azure every 4 weeks. The most recent releases landed on September 22, 2026 and September 21, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | Cloud | Microsoft Azure |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.4 (215 ratings)](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710/reviews) | **[4.8 (2.8K ratings)](https://appshunter.io/ios/app/microsoft-azure/id1219013620/reviews)** |
| Number of ratings | 215 | **2.8K** |
| Positive reviews | 10.3% of reviews | **28.7% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 4 weeks |
| Monetization | Free with in-app purchases | **Free** |
| Size | 221 MB | 113 MB |
| Requires iOS | 16.0 | 16.0 |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Microsoft Corporation](https://appshunter.io/developer/298856275) |

## What reviewers say

### ServiceDesk Plus | Cloud

[App page](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710)

Manage IT and business service requests, tasks, and approvals from anywhere. Features intuitive ticketing, real-time dashboards, and an AI-powered assistant to enhance service delivery across departments like IT, HR, and finance.

**Highlights:** Request management, Task management, Approval management, Real-time notifications, Dynamic dashboard, Asset management, AI-powered smart assistant

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Handy for remote access
- 👍 Useful for creating tickets
- 👍 Great visibility for customer/technician
- 👍 Works well on iPhone
- 👍 Great app (when it works)

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Login issues/loops
- 🐛 App is complicated/difficult to use
- 🐛 Does not update/sync with online portal
- 🐛 Lacks basic functionality

**Reported bugs**

- App crashes frequently
- Login loop/unable to sign in
- App does not update/sync with web portal
- MSP instance no longer supported
- Cannot access Requests module

**Requested features**

- Convert ticket types (incident/request)
- Access CMDB data
- Dark mode
- Calendar integration
- Support for on-premise installations


### Microsoft Azure

[App page](https://appshunter.io/ios/app/microsoft-azure/id1219013620)

Manage and monitor your cloud resources from anywhere. Receive real-time notifications and alerts for critical health issues. Take immediate corrective actions on your virtual machines and web apps directly from your mobile device.

**Highlights:** Monitor cloud resource status, View critical metrics, Receive notifications and alerts, Start/stop VMs, Manage web apps

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 💡 Streamline services with the cloud
- 👍 Surprisingly doesn't suck
- 👍 Great app for managing Azure cloud

**What reviewers complain about**

- 🐛 Crashes, freezes, and bugs
- 🚫 Limited functionality, read-only
- 🚫 Useless, can't do anything meaningful
- 🚫 Doesn't work with newer iOS versions

**Reported bugs**

- Login issues, can't sign in
- Face ID crashes the app
- Blank/black screen after updates

**Requested features**

- Add billing and cost management
- Integrate Azure AD and DevOps
- Allow creating/editing resources
- Improve cloud shell experience


## Frequently asked questions

### Is ServiceDesk Plus | Cloud free?

ServiceDesk Plus | Cloud is free to download, with no in-app purchases.

### Is Microsoft Azure free?

Microsoft Azure is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus | Cloud or Microsoft Azure?

Microsoft Azure is rated higher. ServiceDesk Plus | Cloud averages 4.4 out of 5 from 215 ratings, while Microsoft Azure averages 4.8 from 2.8K ratings.

### Do ServiceDesk Plus | Cloud or Microsoft Azure have ads?

Neither ServiceDesk Plus | Cloud nor Microsoft Azure shows ads.

### Which is updated more often, ServiceDesk Plus | Cloud or Microsoft Azure?

ServiceDesk Plus | Cloud ships an update every 2 weeks, and Microsoft Azure every 4 weeks. Most recently, ServiceDesk Plus | Cloud was updated on September 22, 2026 and Microsoft Azure on September 21, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*