# ServiceDesk Plus | Cloud vs InEight Progress

The clearest difference is rating: ServiceDesk Plus | Cloud at 4.4 against InEight Progress's 3.8. ServiceDesk Plus | Cloud also leads on update cadence (every 2 weeks vs every 2 months) and ratings volume (215 vs 33). InEight Progress's advantage is monetization model (free vs free with in-app purchases) and iOS requirement (14.2 vs 16.0). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceDesk Plus | Cloud holds the better App Store score, 4.4 against 3.8. That said, the two scores are not equally well evidenced: ServiceDesk Plus | Cloud has 215 ratings behind it against 33, so its average is the more settled of the two. Written reviews complicate that: 10% of ServiceDesk Plus | Cloud's written reviews are positive against 13% of InEight Progress's, so the app with the better star average is not the one people write more warmly about.

ServiceDesk Plus | Cloud ships an update every 2 weeks, InEight Progress every 2 months. The most recent releases landed on September 22, 2026 and September 4, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | Cloud | InEight Progress |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.4 (215 ratings)](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710/reviews)** | [3.8 (33 ratings)](https://appshunter.io/ios/app/ineight-progress/id1225755585/reviews) |
| Number of ratings | **215** | 33 |
| Positive reviews | 10.3% of reviews | **12.5% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 2 months |
| Monetization | Free with in-app purchases | **Free** |
| Size | 221 MB | 145 MB |
| Requires iOS | 16.0 | **14.2** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [InEight Inc](https://appshunter.io/developer/1225755584) |

## What reviewers say

### ServiceDesk Plus | Cloud

[App page](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710)

Manage IT and business service requests, tasks, and approvals from anywhere. Features intuitive ticketing, real-time dashboards, and an AI-powered assistant to enhance service delivery across departments like IT, HR, and finance.

**Highlights:** Request management, Task management, Approval management, Real-time notifications, Dynamic dashboard, Asset management, AI-powered smart assistant

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Handy for remote access
- 👍 Useful for creating tickets
- 👍 Great visibility for customer/technician
- 👍 Works well on iPhone
- 👍 Great app (when it works)

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Login issues/loops
- 🐛 App is complicated/difficult to use
- 🐛 Does not update/sync with online portal
- 🐛 Lacks basic functionality

**Reported bugs**

- App crashes frequently
- Login loop/unable to sign in
- App does not update/sync with web portal
- MSP instance no longer supported
- Cannot access Requests module

**Requested features**

- Convert ticket types (incident/request)
- Access CMDB data
- Dark mode
- Calendar integration
- Support for on-premise installations


### InEight Progress

[App page](https://appshunter.io/ios/app/ineight-progress/id1225755585)

This mobile app streamlines construction planning and execution. It allows for the creation and sharing of daily work plans, real-time capture of results, and documentation of field notes. Field personnel gain immediate visibility into daily productivity and can approve plans.

**Highlights:** Daily work plan creation and sharing, Real-time capture of results, Toolbox topic documentation, Planned hours and quantity tracking, Field note documentation, Real-time productivity visibility

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus | Cloud free?

ServiceDesk Plus | Cloud is free to download, with no in-app purchases.

### Is InEight Progress free?

InEight Progress is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus | Cloud or InEight Progress?

ServiceDesk Plus | Cloud is rated higher. ServiceDesk Plus | Cloud averages 4.4 out of 5 from 215 ratings, while InEight Progress averages 3.8 from 33 ratings.

### Do ServiceDesk Plus | Cloud or InEight Progress have ads?

Neither ServiceDesk Plus | Cloud nor InEight Progress shows ads.

### Which is updated more often, ServiceDesk Plus | Cloud or InEight Progress?

ServiceDesk Plus | Cloud ships an update every 2 weeks, and InEight Progress every 2 months. Most recently, ServiceDesk Plus | Cloud was updated on September 22, 2026 and InEight Progress on September 4, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*