# ServiceDesk Plus | Cloud vs BMC Helix Track

The clearest difference is rating: ServiceDesk Plus | Cloud at 4.4 against BMC Helix Track's 2.8. ServiceDesk Plus | Cloud also leads on update cadence (every 2 weeks vs every 6 months) and ratings volume (217 vs 8). BMC Helix Track's advantage is monetization model (free vs free with in-app purchases) and iOS requirement (14.0 vs 16.0). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceDesk Plus | Cloud holds the better App Store score, 4.4 against 2.8. That said, the two scores are not equally well evidenced: ServiceDesk Plus | Cloud has 217 ratings behind it against 8, so its average is the more settled of the two. Written reviews point the same way: 14% of ServiceDesk Plus | Cloud's written reviews are positive against 0% of BMC Helix Track's.

ServiceDesk Plus | Cloud ships an update every 2 weeks, BMC Helix Track every 6 months. The most recent releases landed on October 23, 2026 and October 5, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | Cloud | BMC Helix Track |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.4 (217 ratings)](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710/reviews)** | [2.8 (8 ratings)](https://appshunter.io/ios/app/bmc-helix-track-it/id1451045907/reviews) |
| Number of ratings | **217** | 8 |
| Positive reviews | **13.5% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 6 months |
| Monetization | Free with in-app purchases | **Free** |
| Size | 222 MB | 98 MB |
| Requires iOS | 16.0 | **14.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [BMC Helix, Inc](https://appshunter.io/developer/1875734396) |

## What reviewers say

### ServiceDesk Plus | Cloud

[App page](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710)

Manage IT and business service requests, tasks, and approvals from anywhere. Features intuitive ticketing, real-time dashboards, and an AI-powered assistant to enhance service delivery across departments like IT, HR, and finance.

**Highlights:** Request management, Task management, Approval management, Real-time notifications, Dynamic dashboard, Asset management, AI-powered smart assistant

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Handy for remote access
- 👍 Useful for creating tickets
- 👍 Great visibility for customer/technician
- 👍 Works well on iPhone
- 👍 Great app (when it works)

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Login issues/loops
- 🐛 App is complicated/difficult to use
- 🐛 Does not update/sync with online portal
- 🐛 Lacks basic functionality

**Reported bugs**

- App crashes frequently
- Login loop/unable to sign in
- App does not update/sync with web portal
- MSP instance no longer supported
- Cannot access Requests module

**Requested features**

- Convert ticket types (incident/request)
- Access CMDB data
- Dark mode
- Calendar integration
- Support for on-premise installations


### BMC Helix Track

[App page](https://appshunter.io/ios/app/bmc-helix-track-it/id1451045907)

This mobile app provides help desk technicians with access to a web-based service management system. It allows them to review, submit, and update assigned requests, and search a knowledge base for solutions. The software aims to improve service quality and reduce operational expenses.

**Highlights:** Access to help desk requests, Submit and update requests, Search knowledge base, Customizable interface, Graphical reports, Asset management

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus | Cloud free?

ServiceDesk Plus | Cloud is free to download, with no in-app purchases.

### Is BMC Helix Track free?

BMC Helix Track is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus | Cloud or BMC Helix Track?

ServiceDesk Plus | Cloud is rated higher. ServiceDesk Plus | Cloud averages 4.4 out of 5 from 217 ratings, while BMC Helix Track averages 2.8 from 8 ratings.

### Do ServiceDesk Plus | Cloud or BMC Helix Track have ads?

Neither ServiceDesk Plus | Cloud nor BMC Helix Track shows ads.

### Which is updated more often, ServiceDesk Plus | Cloud or BMC Helix Track?

ServiceDesk Plus | Cloud ships an update every 2 weeks, and BMC Helix Track every 6 months. Most recently, ServiceDesk Plus | Cloud was updated on October 23, 2026 and BMC Helix Track on October 5, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*