# ServiceDesk Plus | Cloud vs SolarWinds Service Desk

ServiceDesk Plus | Cloud and SolarWinds Service Desk both sit at 4.4 stars, but that hides the real split: 56% of SolarWinds Service Desk's written reviews are positive against 14% of ServiceDesk Plus | Cloud's. SolarWinds Service Desk also leads on monetization model (free vs free with in-app purchases) and iOS requirement (13.0 vs 16.0). ServiceDesk Plus | Cloud's advantage is update cadence (every 2 weeks vs every 2 months). On price, rating, ratings volume and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

SolarWinds Service Desk holds the better App Store score, 4.6 against 4.4. Both are backed by a comparable volume of ratings — 217 and 321 respectively. Written reviews point the same way: 14% of ServiceDesk Plus | Cloud's written reviews are positive against 56% of SolarWinds Service Desk's.

ServiceDesk Plus | Cloud ships an update every 2 weeks, SolarWinds Service Desk every 2 months. Both last shipped on October 23, 2026.

## The numbers

| Metric | ServiceDesk Plus | Cloud | SolarWinds Service Desk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.4 (217 ratings)](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710/reviews) | **[4.6 (321 ratings)](https://appshunter.io/ios/app/solarwinds-service-desk/id1451698030/reviews)** |
| Number of ratings | 217 | **321** |
| Positive reviews | 13.5% of reviews | **55.6% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 2 months |
| Monetization | Free with in-app purchases | **Free** |
| Size | 222 MB | 38 MB |
| Requires iOS | 16.0 | **13.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [SolarWinds Worldwide, LLC](https://appshunter.io/developer/642971872) |

## What reviewers say

### ServiceDesk Plus | Cloud

[App page](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710)

Manage IT and business service requests, tasks, and approvals from anywhere. Features intuitive ticketing, real-time dashboards, and an AI-powered assistant to enhance service delivery across departments like IT, HR, and finance.

**Highlights:** Request management, Task management, Approval management, Real-time notifications, Dynamic dashboard, Asset management, AI-powered smart assistant

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Handy for remote access
- 👍 Useful for creating tickets
- 👍 Great visibility for customer/technician
- 👍 Works well on iPhone
- 👍 Great app (when it works)

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Login issues/loops
- 🐛 App is complicated/difficult to use
- 🐛 Does not update/sync with online portal
- 🐛 Lacks basic functionality

**Reported bugs**

- App crashes frequently
- Login loop/unable to sign in
- App does not update/sync with web portal
- MSP instance no longer supported
- Cannot access Requests module

**Requested features**

- Convert ticket types (incident/request)
- Access CMDB data
- Dark mode
- Calendar integration
- Support for on-premise installations


### SolarWinds Service Desk

[App page](https://appshunter.io/ios/app/solarwinds-service-desk/id1451698030)

Access essential IT service desk functions on the go. Technicians can manage incidents and provide support remotely, while employees can submit tickets, request services, and track their requests.

**Highlights:** Real-time notifications for technicians, Ticket tracking and assignment, Remote incident resolution, Service request submission, Self-service article access, Request status checking

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to manage on the go
- 🚀 Quick and handy for IT tickets
- 👍 User interface easy to use
- 🚀 Runs super smooth
- 👍 Works well and listens to feedback

**What reviewers complain about**

- 🐛 Blank white screen on open
- 🐛 App crashes/closes automatically
- 🐛 Notifications delayed
- 🐛 Attachment issues
- 🐛 Search is unreliable

**Reported bugs**

- Unable to get out of attachments without closing app
- Blank white screen on opening app
- App closes automatically after updating incident
- Notifications are delayed
- Incident searching is unreliable

**Requested features**

- Dark mode option
- Read-only dashboard
- Open links to incidents in app
- View 'Problems' section
- Add tasks to incidents


## Frequently asked questions

### Is ServiceDesk Plus | Cloud free?

ServiceDesk Plus | Cloud is free to download, with no in-app purchases.

### Is SolarWinds Service Desk free?

SolarWinds Service Desk is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus | Cloud or SolarWinds Service Desk?

SolarWinds Service Desk is rated higher. ServiceDesk Plus | Cloud averages 4.4 out of 5 from 217 ratings, while SolarWinds Service Desk averages 4.6 from 321 ratings.

### Do ServiceDesk Plus | Cloud or SolarWinds Service Desk have ads?

Neither ServiceDesk Plus | Cloud nor SolarWinds Service Desk shows ads.

### Which is updated more often, ServiceDesk Plus | Cloud or SolarWinds Service Desk?

ServiceDesk Plus | Cloud ships an update every 2 weeks, and SolarWinds Service Desk every 2 months. Most recently, ServiceDesk Plus | Cloud was updated on October 23, 2026 and SolarWinds Service Desk on October 23, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*