# ServiceDesk Plus | Cloud vs FortiClient

The clearest difference is rating: ServiceDesk Plus | Cloud at 4.4 against FortiClient's 2.9. ServiceDesk Plus | Cloud also leads on update cadence (fortnightly vs every 2 months). On price, review sentiment, ratings volume and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceDesk Plus | Cloud holds the better App Store score, 4.4 against 2.9. Both are backed by a comparable volume of ratings — 217 and 102 respectively. Written reviews complicate that: 14% of ServiceDesk Plus | Cloud's written reviews are positive against 17% of FortiClient's, so the app with the better star average is not the one people write more warmly about.

ServiceDesk Plus | Cloud ships an update fortnightly, FortiClient every 2 months. The most recent releases landed on October 21, 2026 and October 14, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | Cloud | FortiClient |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.4 (217 ratings)](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710/reviews)** | [2.9 (102 ratings)](https://appshunter.io/ios/app/forticlient/id1474294106/reviews) |
| Number of ratings | **217** | 102 |
| Positive reviews | 13.5% of reviews | **17.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Fortnightly** | Every 2 months |
| Monetization | Free with in-app purchases | Freemium |
| Size | 223 MB | 31 MB |
| Requires iOS | 16.0 | **15.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Fortinet](https://appshunter.io/developer/345361031) |

## What reviewers say

### ServiceDesk Plus | Cloud

[App page](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710)

Manage IT and business service requests, tasks, and approvals from anywhere. Features intuitive ticketing, real-time dashboards, and an AI-powered assistant to enhance service delivery across departments like IT, HR, and finance.

**Highlights:** Request management, Task management, Approval management, Real-time notifications, Dynamic dashboard, Asset management, AI-powered smart assistant

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Handy for remote access
- 👍 Useful for creating tickets
- 👍 Great visibility for customer/technician
- 👍 Works well on iPhone
- 👍 Great app (when it works)

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Login issues/loops
- 🐛 App is complicated/difficult to use
- 🐛 Does not update/sync with online portal
- 🐛 Lacks basic functionality

**Reported bugs**

- App crashes frequently
- Login loop/unable to sign in
- App does not update/sync with web portal
- MSP instance no longer supported
- Cannot access Requests module

**Requested features**

- Convert ticket types (incident/request)
- Access CMDB data
- Dark mode
- Calendar integration
- Support for on-premise installations


### FortiClient

[App page](https://appshunter.io/ios/app/forticlient/id1474294106)

Securely connect your device to a corporate network and protect against web threats. Offers VPN connectivity, web filtering, and multi-factor authentication for enhanced security.

**Highlights:** SSLVPN and IPsec connectivity, Web filtering for malicious sites, 2-factor authentication, Centralized management, VPN always-up support

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus | Cloud free?

ServiceDesk Plus | Cloud is free to download, with no in-app purchases.

### Is FortiClient free?

FortiClient is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus | Cloud or FortiClient?

ServiceDesk Plus | Cloud is rated higher. ServiceDesk Plus | Cloud averages 4.4 out of 5 from 217 ratings, while FortiClient averages 2.9 from 102 ratings.

### Do ServiceDesk Plus | Cloud or FortiClient have ads?

Neither ServiceDesk Plus | Cloud nor FortiClient shows ads.

### Which is updated more often, ServiceDesk Plus | Cloud or FortiClient?

ServiceDesk Plus | Cloud ships an update fortnightly, and FortiClient every 2 months. Most recently, ServiceDesk Plus | Cloud was updated on October 21, 2026 and FortiClient on October 14, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*