# ServiceDesk Plus | Cloud vs Alert Logic

The clearest difference is rating: Alert Logic at 5.0 against ServiceDesk Plus | Cloud's 4.4. Alert Logic also leads on monetization model (free vs free with in-app purchases). ServiceDesk Plus | Cloud's advantage is ratings volume (215 vs 2) and iOS requirement (16.0 vs 26.0). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Alert Logic holds the better App Store score, 5.0 against 4.4. That said, the two scores are not equally well evidenced: ServiceDesk Plus | Cloud has 215 ratings behind it against 2, so its average is the more settled of the two.

ServiceDesk Plus | Cloud ships an update every 2 weeks, Alert Logic every 3 weeks. The most recent releases landed on September 22, 2026 and September 9, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | Cloud | Alert Logic |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.4 (215 ratings)](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710/reviews) | **[5.0 (2 ratings)](https://appshunter.io/ios/app/alert-logic/id1502145835/reviews)** |
| Number of ratings | **215** | 2 |
| Positive reviews | 10.3% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 3 weeks |
| Monetization | Free with in-app purchases | **Free** |
| Size | 221 MB | 24 MB |
| Requires iOS | **16.0** | 26.0 |
| Devices | **iPhone, iPad** | iPhone |
| Age rating | 4+ | 9+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Alert Logic, Inc.](https://appshunter.io/developer/957456187) |

## What reviewers say

### ServiceDesk Plus | Cloud

[App page](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710)

Manage IT and business service requests, tasks, and approvals from anywhere. Features intuitive ticketing, real-time dashboards, and an AI-powered assistant to enhance service delivery across departments like IT, HR, and finance.

**Highlights:** Request management, Task management, Approval management, Real-time notifications, Dynamic dashboard, Asset management, AI-powered smart assistant

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Handy for remote access
- 👍 Useful for creating tickets
- 👍 Great visibility for customer/technician
- 👍 Works well on iPhone
- 👍 Great app (when it works)

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Login issues/loops
- 🐛 App is complicated/difficult to use
- 🐛 Does not update/sync with online portal
- 🐛 Lacks basic functionality

**Reported bugs**

- App crashes frequently
- Login loop/unable to sign in
- App does not update/sync with web portal
- MSP instance no longer supported
- Cannot access Requests module

**Requested features**

- Convert ticket types (incident/request)
- Access CMDB data
- Dark mode
- Calendar integration
- Support for on-premise installations


### Alert Logic

[App page](https://appshunter.io/ios/app/alert-logic/id1502145835)

Gain immediate visibility into your managed detection and response solution. Approve response actions, view incident details, and monitor your security posture directly from your mobile device.

**Highlights:** Approve response actions, View incident snapshots, Drill into incident details, Review exposure trends, Monitor deployment health

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus | Cloud free?

ServiceDesk Plus | Cloud is free to download, with no in-app purchases.

### Is Alert Logic free?

Alert Logic is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus | Cloud or Alert Logic?

Alert Logic is rated higher. ServiceDesk Plus | Cloud averages 4.4 out of 5 from 215 ratings, while Alert Logic averages 5.0 from 2 ratings.

### Do ServiceDesk Plus | Cloud or Alert Logic have ads?

Neither ServiceDesk Plus | Cloud nor Alert Logic shows ads.

### Which is updated more often, ServiceDesk Plus | Cloud or Alert Logic?

ServiceDesk Plus | Cloud ships an update every 2 weeks, and Alert Logic every 3 weeks. Most recently, ServiceDesk Plus | Cloud was updated on September 22, 2026 and Alert Logic on September 9, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*