# ServiceDesk Plus | Cloud vs Raymond Conversation Suite 2

The clearest difference is update cadence: ServiceDesk Plus | Cloud at every 2 weeks against Raymond Conversation Suite 2's every 30 months. Raymond Conversation Suite 2's advantage is iOS requirement (8.0 vs 16.0). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceDesk Plus | Cloud ships an update every 2 weeks, Raymond Conversation Suite 2 every 30 months. The most recent releases landed on October 23, 2026 and October 27, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | Cloud | Raymond Conversation Suite 2 |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.4 (217 ratings)](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710/reviews)** | — |
| Number of ratings | **217** | — |
| Positive reviews | 13.5% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 30 months |
| Monetization | Free with in-app purchases | — |
| Size | 222 MB | 158 MB |
| Requires iOS | 16.0 | **8.0** |
| Devices | **iPhone, iPad** | iPad |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [The Raymond Corporation](https://appshunter.io/developer/591821109) |

## What reviewers say

### ServiceDesk Plus | Cloud

[App page](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710)

Manage IT and business service requests, tasks, and approvals from anywhere. Features intuitive ticketing, real-time dashboards, and an AI-powered assistant to enhance service delivery across departments like IT, HR, and finance.

**Highlights:** Request management, Task management, Approval management, Real-time notifications, Dynamic dashboard, Asset management, AI-powered smart assistant

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Handy for remote access
- 👍 Useful for creating tickets
- 👍 Great visibility for customer/technician
- 👍 Works well on iPhone
- 👍 Great app (when it works)

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Login issues/loops
- 🐛 App is complicated/difficult to use
- 🐛 Does not update/sync with online portal
- 🐛 Lacks basic functionality

**Reported bugs**

- App crashes frequently
- Login loop/unable to sign in
- App does not update/sync with web portal
- MSP instance no longer supported
- Cannot access Requests module

**Requested features**

- Convert ticket types (incident/request)
- Access CMDB data
- Dark mode
- Calendar integration
- Support for on-premise installations


### Raymond Conversation Suite 2

[App page](https://appshunter.io/ios/app/raymond-conversation-suite-2/id1541185905)

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus | Cloud free?

ServiceDesk Plus | Cloud is free to download, with no in-app purchases.

### Is Raymond Conversation Suite 2 free?

Raymond Conversation Suite 2 is free to download, with no in-app purchases.

### Do ServiceDesk Plus | Cloud or Raymond Conversation Suite 2 have ads?

Neither ServiceDesk Plus | Cloud nor Raymond Conversation Suite 2 shows ads.

### Which is updated more often, ServiceDesk Plus | Cloud or Raymond Conversation Suite 2?

ServiceDesk Plus | Cloud ships an update every 2 weeks, and Raymond Conversation Suite 2 every 30 months. Most recently, ServiceDesk Plus | Cloud was updated on October 23, 2026 and Raymond Conversation Suite 2 on October 27, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*