# ServiceDesk Plus | Cloud vs Help Desk+

The clearest difference is rating: Help Desk+ at 5.0 against ServiceDesk Plus | Cloud's 4.4. Help Desk+ also leads on device support (4 vs 2). ServiceDesk Plus | Cloud's advantage is in-app purchases (none vs 3) and ratings volume (217 vs 3). On price, update cadence, ads and monetization model there is nothing between them.

Both are free to download. Help Desk+ sells 3 in-app purchases, starting at $7.99 per month. ServiceDesk Plus | Cloud asks for nothing beyond the download.

Help Desk+ holds the better App Store score, 5.0 against 4.4. That said, the two scores are not equally well evidenced: ServiceDesk Plus | Cloud has 217 ratings behind it against 3, so its average is the more settled of the two.

ServiceDesk Plus | Cloud ships an update fortnightly, Help Desk+ every 4 weeks. The most recent releases landed on October 14, 2026 and October 2, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | Cloud | Help Desk+ |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.4 (217 ratings)](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710/reviews) | **[5.0 (3 ratings)](https://appshunter.io/ios/app/help-desk-plus/id1574984413/reviews)** |
| Number of ratings | **217** | 3 |
| Positive reviews | 13.5% of reviews | — |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | **Fortnightly** | Every 4 weeks |
| Monetization | Free with in-app purchases | Free with in-app purchases |
| Size | 223 MB | 42 MB |
| Requires iOS | 16.0 | **15.6** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod, Mac** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Starkode Limited Company](https://appshunter.io/developer/874698946) |

## What reviewers say

### ServiceDesk Plus | Cloud

[App page](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710)

Manage IT and business service requests, tasks, and approvals from anywhere. Features intuitive ticketing, real-time dashboards, and an AI-powered assistant to enhance service delivery across departments like IT, HR, and finance.

**Highlights:** Request management, Task management, Approval management, Real-time notifications, Dynamic dashboard, Asset management, AI-powered smart assistant

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Handy for remote access
- 👍 Useful for creating tickets
- 👍 Great visibility for customer/technician
- 👍 Works well on iPhone
- 👍 Great app (when it works)

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Login issues/loops
- 🐛 App is complicated/difficult to use
- 🐛 Does not update/sync with online portal
- 🐛 Lacks basic functionality

**Reported bugs**

- App crashes frequently
- Login loop/unable to sign in
- App does not update/sync with web portal
- MSP instance no longer supported
- Cannot access Requests module

**Requested features**

- Convert ticket types (incident/request)
- Access CMDB data
- Dark mode
- Calendar integration
- Support for on-premise installations


### Help Desk+

[App page](https://appshunter.io/ios/app/help-desk-plus/id1574984413)

Streamline customer and project support with this customizable app. Easily create service tickets, manage incidents, and collaborate with multiple users. Ideal for small businesses and organizations needing efficient teamwork and self-work management.

**Highlights:** Create service tickets and change requests, Multi-user collaboration, Customizable attributes and reports, User management and role assignment, Branch management for different locations, Face ID for secure access

**Features:** Vision Pro support

**In-app purchases (3)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Single User | $7.99 | per month |
| 3 Users | $19.49 | per month |
| 6 Users | $34.99 | per month |


## Frequently asked questions

### Is ServiceDesk Plus | Cloud free?

ServiceDesk Plus | Cloud is free to download, with no in-app purchases.

### Is Help Desk+ free?

Help Desk+ is free to download, with in-app purchases available.

### Which has better reviews, ServiceDesk Plus | Cloud or Help Desk+?

Help Desk+ is rated higher. ServiceDesk Plus | Cloud averages 4.4 out of 5 from 217 ratings, while Help Desk+ averages 5.0 from 3 ratings.

### Do ServiceDesk Plus | Cloud or Help Desk+ have ads?

Neither ServiceDesk Plus | Cloud nor Help Desk+ shows ads.

### Which is updated more often, ServiceDesk Plus | Cloud or Help Desk+?

ServiceDesk Plus | Cloud ships an update fortnightly, and Help Desk+ every 4 weeks. Most recently, ServiceDesk Plus | Cloud was updated on October 14, 2026 and Help Desk+ on October 2, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*