# ServiceDesk Plus | Cloud vs SolarWinds Customer Success

The clearest difference is rating: SolarWinds Customer Success at 5.0 against ServiceDesk Plus | Cloud's 4.4. SolarWinds Customer Success also leads on monetization model (free vs free with in-app purchases) and iOS requirement (12.0 vs 16.0). ServiceDesk Plus | Cloud's advantage is ratings volume (217 vs 2). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

SolarWinds Customer Success holds the better App Store score, 5.0 against 4.4. That said, the two scores are not equally well evidenced: ServiceDesk Plus | Cloud has 217 ratings behind it against 2, so its average is the more settled of the two.

## The numbers

| Metric | ServiceDesk Plus | Cloud | SolarWinds Customer Success |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.4 (217 ratings)](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710/reviews) | **[5.0 (2 ratings)](https://appshunter.io/ios/app/solarwinds-customer-success/id1604160509/reviews)** |
| Number of ratings | **217** | 2 |
| Positive reviews | 13.5% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 weeks | — |
| Monetization | Free with in-app purchases | **Free** |
| Size | 222 MB | 21 MB |
| Requires iOS | 16.0 | **12.0** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Samanage](https://appshunter.io/developer/1033018361) |

## What reviewers say

### ServiceDesk Plus | Cloud

[App page](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710)

Manage IT and business service requests, tasks, and approvals from anywhere. Features intuitive ticketing, real-time dashboards, and an AI-powered assistant to enhance service delivery across departments like IT, HR, and finance.

**Highlights:** Request management, Task management, Approval management, Real-time notifications, Dynamic dashboard, Asset management, AI-powered smart assistant

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Handy for remote access
- 👍 Useful for creating tickets
- 👍 Great visibility for customer/technician
- 👍 Works well on iPhone
- 👍 Great app (when it works)

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Login issues/loops
- 🐛 App is complicated/difficult to use
- 🐛 Does not update/sync with online portal
- 🐛 Lacks basic functionality

**Reported bugs**

- App crashes frequently
- Login loop/unable to sign in
- App does not update/sync with web portal
- MSP instance no longer supported
- Cannot access Requests module

**Requested features**

- Convert ticket types (incident/request)
- Access CMDB data
- Dark mode
- Calendar integration
- Support for on-premise installations


### SolarWinds Customer Success

[App page](https://appshunter.io/ios/app/solarwinds-customer-success/id1604160509)

Access your SolarWinds account information and product tools on the go. Receive real-time notifications, view product details like license keys and documentation, and manage support cases.

**Highlights:** Real-time notifications, Product information access, Support case management, Account information viewing, Switch between account profiles

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus | Cloud free?

ServiceDesk Plus | Cloud is free to download, with no in-app purchases.

### Is SolarWinds Customer Success free?

SolarWinds Customer Success is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus | Cloud or SolarWinds Customer Success?

SolarWinds Customer Success is rated higher. ServiceDesk Plus | Cloud averages 4.4 out of 5 from 217 ratings, while SolarWinds Customer Success averages 5.0 from 2 ratings.

### Do ServiceDesk Plus | Cloud or SolarWinds Customer Success have ads?

Neither ServiceDesk Plus | Cloud nor SolarWinds Customer Success shows ads.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*