# ServiceDesk Plus | Cloud vs SmartTrack (Mobile)

ServiceDesk Plus | Cloud and SmartTrack (Mobile) are too close to call on the numbers: across 6 compared parameters — price, update cadence, ads and in-app purchases among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceDesk Plus | Cloud ships an update every 2 weeks, SmartTrack (Mobile) every 11 days. The most recent releases landed on September 26, 2026 and June 4, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | Cloud | SmartTrack (Mobile) |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.4 (217 ratings)](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710/reviews)** | — |
| Number of ratings | **217** | — |
| Positive reviews | 13.5% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 weeks | **Every 11 days** |
| Monetization | Free with in-app purchases | — |
| Size | 222 MB | 48 MB |
| Requires iOS | 16.0 | 16.0 |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Phillips Infrastructure Holdings Incorporated](https://appshunter.io/developer/1585186156) |

## What reviewers say

### ServiceDesk Plus | Cloud

[App page](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710)

Manage IT and business service requests, tasks, and approvals from anywhere. Features intuitive ticketing, real-time dashboards, and an AI-powered assistant to enhance service delivery across departments like IT, HR, and finance.

**Highlights:** Request management, Task management, Approval management, Real-time notifications, Dynamic dashboard, Asset management, AI-powered smart assistant

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Handy for remote access
- 👍 Useful for creating tickets
- 👍 Great visibility for customer/technician
- 👍 Works well on iPhone
- 👍 Great app (when it works)

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Login issues/loops
- 🐛 App is complicated/difficult to use
- 🐛 Does not update/sync with online portal
- 🐛 Lacks basic functionality

**Reported bugs**

- App crashes frequently
- Login loop/unable to sign in
- App does not update/sync with web portal
- MSP instance no longer supported
- Cannot access Requests module

**Requested features**

- Convert ticket types (incident/request)
- Access CMDB data
- Dark mode
- Calendar integration
- Support for on-premise installations


### SmartTrack (Mobile)

[App page](https://appshunter.io/ios/app/smarttrack-mobile/id1671007067)

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus | Cloud free?

ServiceDesk Plus | Cloud is free to download, with no in-app purchases.

### Is SmartTrack (Mobile) free?

SmartTrack (Mobile) is free to download, with no in-app purchases.

### Do ServiceDesk Plus | Cloud or SmartTrack (Mobile) have ads?

Neither ServiceDesk Plus | Cloud nor SmartTrack (Mobile) shows ads.

### Which is updated more often, ServiceDesk Plus | Cloud or SmartTrack (Mobile)?

ServiceDesk Plus | Cloud ships an update every 2 weeks, and SmartTrack (Mobile) every 11 days. Most recently, ServiceDesk Plus | Cloud was updated on September 26, 2026 and SmartTrack (Mobile) on June 4, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*