# ServiceDesk Plus | Cloud vs Texting with Approved Contact

The clearest difference is rating: Texting with Approved Contact at 5.0 against ServiceDesk Plus | Cloud's 4.4. Texting with Approved Contact also leads on monetization model (free vs free with in-app purchases). ServiceDesk Plus | Cloud's advantage is update cadence (every 2 weeks vs every 5 months) and ratings volume (217 vs 1). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Texting with Approved Contact holds the better App Store score, 5.0 against 4.4. That said, the two scores are not equally well evidenced: ServiceDesk Plus | Cloud has 217 ratings behind it against 1, so its average is the more settled of the two.

ServiceDesk Plus | Cloud ships an update every 2 weeks, Texting with Approved Contact every 5 months. The most recent releases landed on October 23, 2026 and October 10, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | Cloud | Texting with Approved Contact |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.4 (217 ratings)](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/texting-with-approved-contact/id6450788072/reviews)** |
| Number of ratings | **217** | 1 |
| Positive reviews | 13.5% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 5 months |
| Monetization | Free with in-app purchases | **Free** |
| Size | 222 MB | 97 MB |
| Requires iOS | 16.0 | **15.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Approved Contact, LLC](https://appshunter.io/developer/1694942134) |

## What reviewers say

### ServiceDesk Plus | Cloud

[App page](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710)

Manage IT and business service requests, tasks, and approvals from anywhere. Features intuitive ticketing, real-time dashboards, and an AI-powered assistant to enhance service delivery across departments like IT, HR, and finance.

**Highlights:** Request management, Task management, Approval management, Real-time notifications, Dynamic dashboard, Asset management, AI-powered smart assistant

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Handy for remote access
- 👍 Useful for creating tickets
- 👍 Great visibility for customer/technician
- 👍 Works well on iPhone
- 👍 Great app (when it works)

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Login issues/loops
- 🐛 App is complicated/difficult to use
- 🐛 Does not update/sync with online portal
- 🐛 Lacks basic functionality

**Reported bugs**

- App crashes frequently
- Login loop/unable to sign in
- App does not update/sync with web portal
- MSP instance no longer supported
- Cannot access Requests module

**Requested features**

- Convert ticket types (incident/request)
- Access CMDB data
- Dark mode
- Calendar integration
- Support for on-premise installations


### Texting with Approved Contact

[App page](https://appshunter.io/ios/app/texting-with-approved-contact/id6450788072)

Send SMS/MMS messages to customers and partners directly from your existing phone numbers. This business tool enables secure storage and review of texts within collaboration platforms like Microsoft Teams and Cisco Webex, facilitating integration with CRMs.

**Highlights:** Send SMS/MMS from existing numbers, Data loss and prevention storage, Review texts in Teams and Webex, Import texts into CRM, Use existing phone numbers

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus | Cloud free?

ServiceDesk Plus | Cloud is free to download, with no in-app purchases.

### Is Texting with Approved Contact free?

Texting with Approved Contact is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus | Cloud or Texting with Approved Contact?

Texting with Approved Contact is rated higher. ServiceDesk Plus | Cloud averages 4.4 out of 5 from 217 ratings, while Texting with Approved Contact averages 5.0 from 1 ratings.

### Do ServiceDesk Plus | Cloud or Texting with Approved Contact have ads?

Neither ServiceDesk Plus | Cloud nor Texting with Approved Contact shows ads.

### Which is updated more often, ServiceDesk Plus | Cloud or Texting with Approved Contact?

ServiceDesk Plus | Cloud ships an update every 2 weeks, and Texting with Approved Contact every 5 months. Most recently, ServiceDesk Plus | Cloud was updated on October 23, 2026 and Texting with Approved Contact on October 10, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*