# ServiceDesk Plus | Cloud vs Marsa Delivery

The clearest difference is device support: ServiceDesk Plus | Cloud at 2 against Marsa Delivery's —. Marsa Delivery's advantage is iOS requirement (11.0 vs 16.0). On price and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

## The numbers

| Metric | ServiceDesk Plus | Cloud | Marsa Delivery |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.4 (217 ratings)](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710/reviews)** | — |
| Number of ratings | **217** | — |
| Positive reviews | 13.5% of reviews | — |
| In-app purchases | No | No |
| Ads | No | — |
| Update frequency | Every 2 weeks | — |
| Monetization | Free with in-app purchases | — |
| Size | 222 MB | 61 MB |
| Requires iOS | 16.0 | **11.0** |
| Devices | **iPhone, iPad** | — |
| Age rating | 4+ | 17+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [MOHAMMED ALENAZI](https://appshunter.io/developer/1182812211) |

## What reviewers say

### ServiceDesk Plus | Cloud

[App page](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710)

Manage IT and business service requests, tasks, and approvals from anywhere. Features intuitive ticketing, real-time dashboards, and an AI-powered assistant to enhance service delivery across departments like IT, HR, and finance.

**Highlights:** Request management, Task management, Approval management, Real-time notifications, Dynamic dashboard, Asset management, AI-powered smart assistant

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Handy for remote access
- 👍 Useful for creating tickets
- 👍 Great visibility for customer/technician
- 👍 Works well on iPhone
- 👍 Great app (when it works)

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Login issues/loops
- 🐛 App is complicated/difficult to use
- 🐛 Does not update/sync with online portal
- 🐛 Lacks basic functionality

**Reported bugs**

- App crashes frequently
- Login loop/unable to sign in
- App does not update/sync with web portal
- MSP instance no longer supported
- Cannot access Requests module

**Requested features**

- Convert ticket types (incident/request)
- Access CMDB data
- Dark mode
- Calendar integration
- Support for on-premise installations


### Marsa Delivery

[App page](https://appshunter.io/ios/app/marsa-delivery/id6618150550)

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus | Cloud free?

ServiceDesk Plus | Cloud is free to download, with no in-app purchases.

### Is Marsa Delivery free?

Marsa Delivery is free to download, with no in-app purchases.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*