# ServiceDesk Plus | Cloud vs Dropstr

The clearest difference is rating: Dropstr at 5.0 against ServiceDesk Plus | Cloud's 4.4. Dropstr also leads on monetization model (free vs free with in-app purchases). ServiceDesk Plus | Cloud's advantage is ratings volume (219 vs 1) and update cadence (every 2 weeks vs every 3 months). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Dropstr holds the better App Store score, 5.0 against 4.4. That said, the two scores are not equally well evidenced: ServiceDesk Plus | Cloud has 219 ratings behind it against 1, so its average is the more settled of the two.

ServiceDesk Plus | Cloud ships an update every 2 weeks, Dropstr every 3 months. The most recent releases landed on November 8, 2026 and November 5, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | Cloud | Dropstr |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.4 (219 ratings)](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/dropstr/id6762497923/reviews)** |
| Number of ratings | **219** | 1 |
| Positive reviews | 13.5% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 3 months |
| Monetization | Free with in-app purchases | **Free** |
| Size | 222 MB | 3 MB |
| Requires iOS | 16.0 | **15.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [TIGGR LLC](https://appshunter.io/developer/1894092503) |

## What reviewers say

### ServiceDesk Plus | Cloud

[App page](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710)

Manage IT and business service requests, tasks, and approvals from anywhere. Features intuitive ticketing, real-time dashboards, and an AI-powered assistant to enhance service delivery across departments like IT, HR, and finance.

**Highlights:** Request management, Task management, Approval management, Real-time notifications, Dynamic dashboard, Asset management, AI-powered smart assistant

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Handy for remote access
- 👍 Useful for creating tickets
- 👍 Great visibility for customer/technician
- 👍 Works well on iPhone
- 👍 Great app (when it works)

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Login issues/loops
- 🐛 App is complicated/difficult to use
- 🐛 Does not update/sync with online portal
- 🐛 Lacks basic functionality

**Reported bugs**

- App crashes frequently
- Login loop/unable to sign in
- App does not update/sync with web portal
- MSP instance no longer supported
- Cannot access Requests module

**Requested features**

- Convert ticket types (incident/request)
- Access CMDB data
- Dark mode
- Calendar integration
- Support for on-premise installations


### Dropstr

[App page](https://appshunter.io/ios/app/dropstr/id6762497923)

This app helps delivery drivers plan their routes, manage customer information, and track deliveries. It also offers features for business owners to optimize routes, dispatch drivers, and handle invoicing and payroll.

**Highlights:** Route planning and optimization, Stop-by-stop delivery tracking, Customer management, Driver dispatch and live tracking, Invoicing and payroll export, Offline delivery marking

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus | Cloud free?

ServiceDesk Plus | Cloud is free to download, with no in-app purchases.

### Is Dropstr free?

Dropstr is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus | Cloud or Dropstr?

Dropstr is rated higher. ServiceDesk Plus | Cloud averages 4.4 out of 5 from 219 ratings, while Dropstr averages 5.0 from 1 ratings.

### Do ServiceDesk Plus | Cloud or Dropstr have ads?

Neither ServiceDesk Plus | Cloud nor Dropstr shows ads.

### Which is updated more often, ServiceDesk Plus | Cloud or Dropstr?

ServiceDesk Plus | Cloud ships an update every 2 weeks, and Dropstr every 3 months. Most recently, ServiceDesk Plus | Cloud was updated on November 8, 2026 and Dropstr on November 5, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*