# ServiceDesk Plus | Cloud vs Active Directory Assist Pro

The clearest difference is price: ServiceDesk Plus | Cloud at Free against Active Directory Assist Pro's $19.99. ServiceDesk Plus | Cloud also leads on rating (4.4 vs 3.8) and ratings volume (217 vs 5). Active Directory Assist Pro's advantage is review sentiment (58% vs 14%) and iOS requirement (9.0 vs 16.0). On update cadence, ads, in-app purchases and device support there is nothing between them.

ServiceDesk Plus | Cloud is free to download; Active Directory Assist Pro costs $19.99 up front. Neither carries in-app purchases, so what you see is what you pay.

ServiceDesk Plus | Cloud holds the better App Store score, 4.4 against 3.8. That said, the two scores are not equally well evidenced: ServiceDesk Plus | Cloud has 217 ratings behind it against 5, so its average is the more settled of the two. Written reviews complicate that: 14% of ServiceDesk Plus | Cloud's written reviews are positive against 58% of Active Directory Assist Pro's, so the app with the better star average is not the one people write more warmly about.

ServiceDesk Plus | Cloud ships an update fortnightly, Active Directory Assist Pro monthly. The most recent releases landed on October 14, 2026 and October 9, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | Cloud | Active Directory Assist Pro |
| --- | --- | --- |
| Price | **Free** | $19.99 |
| Rating | **[4.4 (217 ratings)](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710/reviews)** | [3.8 (5 ratings)](https://appshunter.io/ios/app/active-directory-assist-pro/id738316197/reviews) |
| Number of ratings | **217** | 5 |
| Positive reviews | 13.5% of reviews | **58.3% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Fortnightly** | Monthly |
| Monetization | **Free with in-app purchases** | Paid |
| Size | 223 MB | 7 MB |
| Requires iOS | 16.0 | **9.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [BitsAbound Inc](https://appshunter.io/developer/373036242) |

## What reviewers say

### ServiceDesk Plus | Cloud

[App page](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710)

Manage IT and business service requests, tasks, and approvals from anywhere. Features intuitive ticketing, real-time dashboards, and an AI-powered assistant to enhance service delivery across departments like IT, HR, and finance.

**Highlights:** Request management, Task management, Approval management, Real-time notifications, Dynamic dashboard, Asset management, AI-powered smart assistant

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Handy for remote access
- 👍 Useful for creating tickets
- 👍 Great visibility for customer/technician
- 👍 Works well on iPhone
- 👍 Great app (when it works)

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Login issues/loops
- 🐛 App is complicated/difficult to use
- 🐛 Does not update/sync with online portal
- 🐛 Lacks basic functionality

**Reported bugs**

- App crashes frequently
- Login loop/unable to sign in
- App does not update/sync with web portal
- MSP instance no longer supported
- Cannot access Requests module

**Requested features**

- Convert ticket types (incident/request)
- Access CMDB data
- Dark mode
- Calendar integration
- Support for on-premise installations


### Active Directory Assist Pro

[App page](https://appshunter.io/ios/app/active-directory-assist-pro/id738316197)

Manage Active Directory users, groups, and computers remotely without any server components. This app provides secure, encrypted access to your domain controllers, offering features like password resets, account management, and insightful reports.

**Highlights:** Remote Active Directory management, User, group, and computer management, Password reset and account options, Account status monitoring, Real-time reports (locked accounts, expiring passwords), Secure, encrypted direct connection, Agentless and no server component required

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus | Cloud free?

ServiceDesk Plus | Cloud is free to download, with no in-app purchases.

### Is Active Directory Assist Pro free?

Active Directory Assist Pro costs $19.99, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus | Cloud or Active Directory Assist Pro?

ServiceDesk Plus | Cloud is rated higher. ServiceDesk Plus | Cloud averages 4.4 out of 5 from 217 ratings, while Active Directory Assist Pro averages 3.8 from 5 ratings.

### Do ServiceDesk Plus | Cloud or Active Directory Assist Pro have ads?

Neither ServiceDesk Plus | Cloud nor Active Directory Assist Pro shows ads.

### Which is updated more often, ServiceDesk Plus | Cloud or Active Directory Assist Pro?

ServiceDesk Plus | Cloud ships an update fortnightly, and Active Directory Assist Pro monthly. Most recently, ServiceDesk Plus | Cloud was updated on October 14, 2026 and Active Directory Assist Pro on October 9, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*