# ServiceDesk Plus | Cloud vs PeopleCert Partner

The clearest difference is rating: ServiceDesk Plus | Cloud at 4.4 against PeopleCert Partner's 2.1. ServiceDesk Plus | Cloud also leads on update cadence (fortnightly vs every 2 months) and ratings volume (217 vs 7). PeopleCert Partner's advantage is monetization model (free vs free with in-app purchases) and iOS requirement (10.0 vs 16.0). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceDesk Plus | Cloud holds the better App Store score, 4.4 against 2.1. That said, the two scores are not equally well evidenced: ServiceDesk Plus | Cloud has 217 ratings behind it against 7, so its average is the more settled of the two. Written reviews complicate that: 14% of ServiceDesk Plus | Cloud's written reviews are positive against 15% of PeopleCert Partner's, so the app with the better star average is not the one people write more warmly about.

ServiceDesk Plus | Cloud ships an update fortnightly, PeopleCert Partner every 2 months. The most recent releases landed on October 14, 2026 and October 6, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | Cloud | PeopleCert Partner |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.4 (217 ratings)](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710/reviews)** | [2.1 (7 ratings)](https://appshunter.io/ios/app/peoplecert-partner/id868098452/reviews) |
| Number of ratings | **217** | 7 |
| Positive reviews | 13.5% of reviews | **15.4% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Fortnightly** | Every 2 months |
| Monetization | Free with in-app purchases | **Free** |
| Size | 223 MB | 150 MB |
| Requires iOS | 16.0 | **10.0** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [PEOPLECERT INTERNATIONAL LTD](https://appshunter.io/developer/868098455) |

## What reviewers say

### ServiceDesk Plus | Cloud

[App page](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710)

Manage IT and business service requests, tasks, and approvals from anywhere. Features intuitive ticketing, real-time dashboards, and an AI-powered assistant to enhance service delivery across departments like IT, HR, and finance.

**Highlights:** Request management, Task management, Approval management, Real-time notifications, Dynamic dashboard, Asset management, AI-powered smart assistant

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Handy for remote access
- 👍 Useful for creating tickets
- 👍 Great visibility for customer/technician
- 👍 Works well on iPhone
- 👍 Great app (when it works)

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Login issues/loops
- 🐛 App is complicated/difficult to use
- 🐛 Does not update/sync with online portal
- 🐛 Lacks basic functionality

**Reported bugs**

- App crashes frequently
- Login loop/unable to sign in
- App does not update/sync with web portal
- MSP instance no longer supported
- Cannot access Requests module

**Requested features**

- Convert ticket types (incident/request)
- Access CMDB data
- Dark mode
- Calendar integration
- Support for on-premise installations


### PeopleCert Partner

[App page](https://appshunter.io/ios/app/peoplecert-partner/id868098452)

This app streamlines exam management for test center managers, proctors, and trainers. It allows for booking exams, managing vouchers, viewing candidate details, and submitting reports on the go. Designed for efficiency and productivity, it simplifies administrative tasks.

**Highlights:** Manage test centers, venues, and rooms, Book exams and assign vouchers, View exam lists and candidate details, Upload and review answer sheets, Submit closeout reports, Print exam material via AirPrint

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus | Cloud free?

ServiceDesk Plus | Cloud is free to download, with no in-app purchases.

### Is PeopleCert Partner free?

PeopleCert Partner is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus | Cloud or PeopleCert Partner?

ServiceDesk Plus | Cloud is rated higher. ServiceDesk Plus | Cloud averages 4.4 out of 5 from 217 ratings, while PeopleCert Partner averages 2.1 from 7 ratings.

### Do ServiceDesk Plus | Cloud or PeopleCert Partner have ads?

Neither ServiceDesk Plus | Cloud nor PeopleCert Partner shows ads.

### Which is updated more often, ServiceDesk Plus | Cloud or PeopleCert Partner?

ServiceDesk Plus | Cloud ships an update fortnightly, and PeopleCert Partner every 2 months. Most recently, ServiceDesk Plus | Cloud was updated on October 14, 2026 and PeopleCert Partner on October 6, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*