# ServiceDesk Plus | Cloud vs Freshservice

The clearest difference is ratings volume: Freshservice at 2.4K against ServiceDesk Plus | Cloud's 215. Freshservice also leads on review sentiment (19% vs 10%) and iOS requirement (14.0 vs 16.0). On price, rating, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.4 for ServiceDesk Plus | Cloud against 4.5 for Freshservice. That said, the two scores are not equally well evidenced: Freshservice has 2.4K ratings behind it against 215, so its average is the more settled of the two. Written reviews are what separate them: 10% of ServiceDesk Plus | Cloud's written reviews are positive against 19% of Freshservice's.

ServiceDesk Plus | Cloud ships an update every 2 weeks, Freshservice every 3 weeks. The most recent releases landed on September 22, 2026 and September 23, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | Cloud | Freshservice |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.4 (215 ratings)](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710/reviews) | **[4.5 (2.4K ratings)](https://appshunter.io/ios/app/freshservice/id891265220/reviews)** |
| Number of ratings | 215 | **2.4K** |
| Positive reviews | 10.3% of reviews | **18.9% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 3 weeks |
| Monetization | Free with in-app purchases | Freemium |
| Size | 221 MB | 176 MB |
| Requires iOS | 16.0 | **14.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) |

## What reviewers say

### ServiceDesk Plus | Cloud

[App page](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710)

Manage IT and business service requests, tasks, and approvals from anywhere. Features intuitive ticketing, real-time dashboards, and an AI-powered assistant to enhance service delivery across departments like IT, HR, and finance.

**Highlights:** Request management, Task management, Approval management, Real-time notifications, Dynamic dashboard, Asset management, AI-powered smart assistant

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Handy for remote access
- 👍 Useful for creating tickets
- 👍 Great visibility for customer/technician
- 👍 Works well on iPhone
- 👍 Great app (when it works)

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Login issues/loops
- 🐛 App is complicated/difficult to use
- 🐛 Does not update/sync with online portal
- 🐛 Lacks basic functionality

**Reported bugs**

- App crashes frequently
- Login loop/unable to sign in
- App does not update/sync with web portal
- MSP instance no longer supported
- Cannot access Requests module

**Requested features**

- Convert ticket types (incident/request)
- Access CMDB data
- Dark mode
- Calendar integration
- Support for on-premise installations


### Freshservice

[App page](https://appshunter.io/ios/app/freshservice/id891265220)

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

**Highlights:** Push notifications for ticket activity, Create, respond to, and manage tickets, Customizable ticket views, Canned responses and file attachments, Service catalog access for requests, Barcode/QR code asset scanning, Single Sign-On (SSO) integration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Solid mobile app
- 🚀 Allows agents to attend to tickets on the go
- 💡 Freshservice is working to improve the app every year
- 👍 Great flow and insight from an IT ticket perspective

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Bugs and glitches with each update
- 🐛 Filters and settings don't save
- 🐛 Clunky and unintuitive UI
- 🐛 Inability to view full ticket conversations

**Reported bugs**

- Crashes when trying to view tickets or add notes
- Inability to scan and mark assets
- Keyboard issues when typing in ticket descriptions
- Notifications not clearing even after reading
- Login issues with SSO and 2FA

**Requested features**

- Dark mode option
- Ability to access admin console
- Integration with project management and analytics
- Bulk scenario execution for tickets
- Ability to view activity tab within tickets


## Frequently asked questions

### Is ServiceDesk Plus | Cloud free?

ServiceDesk Plus | Cloud is free to download, with no in-app purchases.

### Is Freshservice free?

Freshservice is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus | Cloud or Freshservice?

Freshservice is rated higher. ServiceDesk Plus | Cloud averages 4.4 out of 5 from 215 ratings, while Freshservice averages 4.5 from 2.4K ratings.

### Do ServiceDesk Plus | Cloud or Freshservice have ads?

Neither ServiceDesk Plus | Cloud nor Freshservice shows ads.

### Which is updated more often, ServiceDesk Plus | Cloud or Freshservice?

ServiceDesk Plus | Cloud ships an update every 2 weeks, and Freshservice every 3 weeks. Most recently, ServiceDesk Plus | Cloud was updated on September 22, 2026 and Freshservice on September 23, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*