# My Optus vs Service NSW

My Optus and Service NSW both sit at 4.5 stars, but that hides the real split: 31% of Service NSW's written reviews are positive against 22% of My Optus's. On price, rating, ratings volume and update cadence there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.5 for My Optus against 4.6 for Service NSW. Both are backed by a comparable volume of ratings — 1.1K and 596 respectively. Written reviews are what separate them: 22% of My Optus's written reviews are positive against 31% of Service NSW's.

My Optus ships an update every 3 weeks, Service NSW every 2 weeks. The most recent releases landed on November 12, 2026 and November 10, 2026 respectively.

## The numbers

| Metric | My Optus | Service NSW |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.5 (1.1K ratings)](https://appshunter.io/ios/app/my-optus/id503716230/reviews) | **[4.6 (596 ratings)](https://appshunter.io/ios/app/service-nsw/id577283433/reviews)** |
| Number of ratings | **1.1K** | 596 |
| Positive reviews | 21.8% of reviews | **31.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 weeks | **Every 2 weeks** |
| Monetization | Free | Free |
| Size | 161 MB | 158 MB |
| Requires iOS | **15.0** | 15.5 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Optus Mobile](https://appshunter.io/developer/330227157) | [Service NSW](https://appshunter.io/developer/1014179350) |

## What reviewers say

### My Optus

[App page](https://appshunter.io/ios/app/my-optus/id503716230)

Easily manage all your services, view subscriptions, and shop for new deals. Get 24/7 support and make secure payments. Even non-customers can explore network offerings and deals.

**Highlights:** Manage services, View subscriptions, Shop for deals, 24/7 messaging support, Secure payments

**In-app purchases:** none

**What reviewers like**

- 👍 Good service and customer support
- 🚀 Easy to use app
- 💡 Useful data donation feature

**What reviewers complain about**

- 🐛 Frequent app crashes and technical issues
- ⚠️ Unreliable network coverage and internet speeds
- 🤖 Poor in-app customer support and communication
- 💰 Expensive plans and hidden fees
- 🔒 Security and privacy concerns after data breaches

**Reported bugs**

- Login issues and inability to access account details
- Inconsistent data tracking and usage reporting
- Inability to complete basic tasks like bill payments

**Requested features**

- Add dark mode option
- Improve app stability and reliability
- Provide better transparency on data usage and billing
- Enhance customer service and support channels


### Service NSW

[App page](https://appshunter.io/ios/app/service-nsw/id577283433)

Access essential government services and digital credentials securely. Manage driver licenses, competency cards, and more. Features quick QR code check-ins, fine payments, and access to important health information.

**Highlights:** Digital driver license, QR code check-in, View and pay fines, Access competency cards, Verify digital licenses, COVID-19 and Flu information

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🚀 Convenient digital credentials
- 🚀 Quick rego renewal
- 👍 Excellent customer service
- 👍 Improving user experience

**What reviewers complain about**

- 🐛 Frequent crashes and errors
- 🐛 Unreliable data loading
- 🐛 Difficult to navigate
- 🐛 Inconsistent functionality
- 🐛 Buggy multi-factor authentication

**Reported bugs**

- Unable to load personal details
- Inconsistent registration display
- Trouble adding licenses and credentials
- Repeated login issues
- Unreliable COVID-19 exposure notifications

**Requested features**

- Add search functionality
- Improve digital license management
- Streamline credential linking process
- Enhance COVID-19 check-in features
- Integrate with other government services


## Frequently asked questions

### Is My Optus free?

My Optus is free to download, with no in-app purchases.

### Is Service NSW free?

Service NSW is free to download, with no in-app purchases.

### Which has better reviews, My Optus or Service NSW?

Service NSW is rated higher. My Optus averages 4.5 out of 5 from 1.1K ratings, while Service NSW averages 4.6 from 596 ratings.

### Do My Optus or Service NSW have ads?

Neither My Optus nor Service NSW shows ads.

### Which is updated more often, My Optus or Service NSW?

My Optus ships an update every 3 weeks, and Service NSW every 2 weeks. Most recently, My Optus was updated on November 12, 2026 and Service NSW on November 10, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*