# My Optus vs myGov

The clearest difference is rating: My Optus at 4.5 against myGov's 2.3. My Optus also leads on ratings volume (1.1K vs 18) and review sentiment (22% vs 6%). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

My Optus holds the better App Store score, 4.5 against 2.3. That said, the two scores are not equally well evidenced: My Optus has 1.1K ratings behind it against 18, so its average is the more settled of the two. Written reviews point the same way: 22% of My Optus's written reviews are positive against 6% of myGov's.

My Optus ships an update every 3 weeks, myGov monthly. Both last shipped on November 11, 2026.

## The numbers

| Metric | My Optus | myGov |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (1.1K ratings)](https://appshunter.io/ios/app/my-optus/id503716230/reviews)** | [2.3 (18 ratings)](https://appshunter.io/ios/app/mygov/id938033081/reviews) |
| Number of ratings | **1.1K** | 18 |
| Positive reviews | **21.8% of reviews** | 6.3% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Monthly |
| Monetization | Free | Free |
| Size | 161 MB | 17 MB |
| Requires iOS | **15.0** | 18.6 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Optus Mobile](https://appshunter.io/developer/330227157) | [Services Australia](https://appshunter.io/developer/499478465) |

## What reviewers say

### My Optus

[App page](https://appshunter.io/ios/app/my-optus/id503716230)

Easily manage all your services, view subscriptions, and shop for new deals. Get 24/7 support and make secure payments. Even non-customers can explore network offerings and deals.

**Highlights:** Manage services, View subscriptions, Shop for deals, 24/7 messaging support, Secure payments

**In-app purchases:** none

**What reviewers like**

- 👍 Good service and customer support
- 🚀 Easy to use app
- 💡 Useful data donation feature

**What reviewers complain about**

- 🐛 Frequent app crashes and technical issues
- ⚠️ Unreliable network coverage and internet speeds
- 🤖 Poor in-app customer support and communication
- 💰 Expensive plans and hidden fees
- 🔒 Security and privacy concerns after data breaches

**Reported bugs**

- Login issues and inability to access account details
- Inconsistent data tracking and usage reporting
- Inability to complete basic tasks like bill payments

**Requested features**

- Add dark mode option
- Improve app stability and reliability
- Provide better transparency on data usage and billing
- Enhance customer service and support channels


### myGov

[App page](https://appshunter.io/ios/app/mygov/id938033081)

Access Australian government services securely on your mobile. Manage your inbox messages, access services quickly, and store digital cards and certificates in your wallet. Requires a myGov account.

**Highlights:** Secure mobile sign-in, Manage myGov Inbox messages, Quick access to government services, Digital wallet for cards and certificates, Easy to use interface

**Features:** Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🔒 Secure login options
- 👍 Convenient access to government services
- 👍 Wallet integration for cards

**What reviewers complain about**

- 🐛 Frequent crashes and bugs
- 🔍 Difficult to navigate and access information
- ⏱️ Slow performance and loading times
- 🔒 Overly complex authentication process
- 🤔 Confusing user interface

**Reported bugs**

- Unable to log in or access services
- Inbox messages not loading or disappearing
- Compatibility issues with newer devices
- Inability to submit job applications or evidence
- Incorrect information displayed in app

**Requested features**

- Improve app stability and reliability
- Simplify login and authentication process
- Enhance user interface and navigation
- Add ability to print or download documents
- Improve integration with other government apps


## Frequently asked questions

### Is My Optus free?

My Optus is free to download, with no in-app purchases.

### Is myGov free?

myGov is free to download, with no in-app purchases.

### Which has better reviews, My Optus or myGov?

My Optus is rated higher. My Optus averages 4.5 out of 5 from 1.1K ratings, while myGov averages 2.3 from 18 ratings.

### Do My Optus or myGov have ads?

Neither My Optus nor myGov shows ads.

### Which is updated more often, My Optus or myGov?

My Optus ships an update every 3 weeks, and myGov monthly. Most recently, My Optus was updated on November 11, 2026 and myGov on November 11, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*