# Assets by Oomnitza vs Zendesk Support

The clearest difference is monetization model: Zendesk Support at free against Assets by Oomnitza's subscription. Zendesk Support also leads on ratings volume (4.2K vs 5) and rating (4.5 vs 4.2). Assets by Oomnitza's advantage is review sentiment (50% vs 24%) and iOS requirement (12.4 vs 15.0). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zendesk Support holds the better App Store score, 4.5 against 4.2. That said, the two scores are not equally well evidenced: Zendesk Support has 4.2K ratings behind it against 5, so its average is the more settled of the two. Written reviews complicate that: 50% of Assets by Oomnitza's written reviews are positive against 24% of Zendesk Support's, so the app with the better star average is not the one people write more warmly about.

Assets by Oomnitza ships an update every 3 months, Zendesk Support monthly. The most recent releases landed on October 23, 2026 and October 24, 2026 respectively.

## The numbers

| Metric | Assets by Oomnitza | Zendesk Support |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.2 (5 ratings)](https://appshunter.io/ios/app/assets-by-oomnitza/id508221932/reviews) | **[4.5 (4.2K ratings)](https://appshunter.io/ios/app/zendesk-support/id1174276185/reviews)** |
| Number of ratings | 5 | **4.2K** |
| Positive reviews | **50.0% of reviews** | 23.7% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Monthly** |
| Monetization | Subscription | **Free** |
| Size | 51 MB | 98 MB |
| Requires iOS | **12.4** | 15.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Oomnitza Inc.](https://appshunter.io/developer/508221935) | [Zendesk](https://appshunter.io/developer/368796010) |

## What reviewers say

### Assets by Oomnitza

[App page](https://appshunter.io/ios/app/assets-by-oomnitza/id508221932)

Easily add, track, and manage all your organization's IT assets using your mobile device. Scan barcodes or enter information manually to maintain accurate inventory from purchase to disposal. Integrates with a larger enterprise technology management solution.

**Highlights:** Scan IT assets with mobile camera or scanner, Manual data entry for assets without codes, Track and manage on and off-site IT assets, Role-based user access control, Customizable homepage and fields, Automate inventory processes with workflows

**In-app purchases:** none


### Zendesk Support

[App page](https://appshunter.io/ios/app/zendesk-support/id1174276185)

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

**Highlights:** Real-time ticket notifications, Manage tickets on the go, View customer profiles and details, Track team workload and performance, Create and update tickets, Add attachments to tickets

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use mobile version
- 👍 Convenient for on-the-go support
- 🚀 Straightforward interface
- 🚀 Useful for tracking tickets

**What reviewers complain about**

- 🐛 Crashes and freezes frequently
- 🐛 Notifications not working as expected
- 🐛 Inconsistent with web version
- 🐛 Login issues, constantly logging out
- 🐛 Slow performance and load times

**Reported bugs**

- Notification badge never clears
- Cannot see images/attachments inline
- Inability to reply to tickets or update ticket status
- Inconsistent behavior when applying macros

**Requested features**

- Dark mode option
- Better integration with other Zendesk features
- Ability to create and manage tickets
- Improved macros and text formatting
- More customization options for views and notifications


## Frequently asked questions

### Is Assets by Oomnitza free?

Assets by Oomnitza is free to download, with no in-app purchases.

### Is Zendesk Support free?

Zendesk Support is free to download, with no in-app purchases.

### Which has better reviews, Assets by Oomnitza or Zendesk Support?

Zendesk Support is rated higher. Assets by Oomnitza averages 4.2 out of 5 from 5 ratings, while Zendesk Support averages 4.5 from 4.2K ratings.

### Do Assets by Oomnitza or Zendesk Support have ads?

Neither Assets by Oomnitza nor Zendesk Support shows ads.

### Which is updated more often, Assets by Oomnitza or Zendesk Support?

Assets by Oomnitza ships an update every 3 months, and Zendesk Support monthly. Most recently, Assets by Oomnitza was updated on October 23, 2026 and Zendesk Support on October 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*