# MyCincinnati® vs MassMutual

The clearest difference is monetization model: MyCincinnati® at free against MassMutual's free with in-app purchases. On price, rating, review sentiment and ratings volume there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.7 for MyCincinnati® against 4.8 for MassMutual. Both are backed by a comparable volume of ratings — 4K and 6K respectively. Written reviews are what separate them: 23% of MyCincinnati®'s written reviews are positive against 20% of MassMutual's.

Both ship on a similar rhythm, roughly monthly. The most recent releases landed on September 23, 2026 and September 25, 2026 respectively.

## The numbers

| Metric | MyCincinnati® | MassMutual |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.7 (4K ratings)](https://appshunter.io/ios/app/mycincinnati/id521276046/reviews) | **[4.8 (6K ratings)](https://appshunter.io/ios/app/massmutual/id1516539101/reviews)** |
| Number of ratings | 4K | **6K** |
| Positive reviews | **23.4% of reviews** | 20.3% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | Monthly |
| Monetization | **Free** | Free with in-app purchases |
| Size | 195 MB | 134 MB |
| Requires iOS | **14.5** | 15.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [The Cincinnati Insurance Company](https://appshunter.io/developer/521276629) | [MassMutual](https://appshunter.io/developer/360805499) |

## What reviewers say

### MyCincinnati®

[App page](https://appshunter.io/ios/app/mycincinnati/id521276046)

Manage your insurance policies, access documents, and handle payments. Report claims, request roadside assistance, and find helpful resources. Go paperless and connect with payment services.

**Highlights:** Access policy documents, Manage payments, Report and view claims, Request roadside services, Go paperless, Find service providers

**In-app purchases:** none

**What reviewers like**

- 👍 Comprehensive and easy to navigate
- 👍 Accessible to ride well
- 👍 Awesome app
- 👍 Seems easy enough

**What reviewers complain about**

- 🐛 App crashes after logging in
- 🐛 App crashes after update
- 🐛 App not user-friendly
- 🐛 App not functioning properly
- 🐛 Slow to load, agonizingly slow

**Reported bugs**

- Login issues
- Crashes after updates
- Inability to access policies and ID cards
- Roadside assistance not working
- Blank screens and error messages

**Requested features**

- Add ability to upload photos for claims
- Add Apple Wallet support for ID cards
- Add individual vehicle cost breakdown
- Add landscape mode for iPad
- Add bill pay functionality


### MassMutual

[App page](https://appshunter.io/ios/app/massmutual/id1516539101)

Manage your life insurance and retirement accounts conveniently from your mobile device. Handle payments, review balances, access policy information, and update beneficiaries all in one place.

**Highlights:** Manage life insurance and retirement accounts, Handle payments and premiums, Review account balances and policy info, View and manage beneficiaries, Request policy loans, Access paperless documentation, Set up recurring payments

**Features:** Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 💰 Reliable payment process
- 🌟 Great user experience

**What reviewers complain about**

- 🐛 Login issues
- 🚫 Lack of features
- 📱 Compatibility problems
- 🔒 Security concerns

**Reported bugs**

- Greyed-out save button for bank info
- Repeated input required to save bank account
- App freezes or crashes
- Account information not available

**Requested features**

- Add support for landscape mode on iPad
- Improve facial recognition
- Restore web access
- Allow adding multiple family members


## Frequently asked questions

### Is MyCincinnati® free?

MyCincinnati® is free to download, with no in-app purchases.

### Is MassMutual free?

MassMutual is free to download, with no in-app purchases.

### Which has better reviews, MyCincinnati® or MassMutual?

MassMutual is rated higher. MyCincinnati® averages 4.7 out of 5 from 4K ratings, while MassMutual averages 4.8 from 6K ratings.

### Do MyCincinnati® or MassMutual have ads?

Neither MyCincinnati® nor MassMutual shows ads.

### Which is updated more often, MyCincinnati® or MassMutual?

MyCincinnati® ships an update monthly, and MassMutual monthly. Most recently, MyCincinnati® was updated on September 23, 2026 and MassMutual on September 25, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*