# Hydro One Mobile vs StartCARE

The clearest difference is review sentiment: StartCARE at 100% against Hydro One Mobile's 11%. StartCARE also leads on rating (5.0 vs 3.0) and update cadence (every 2 months vs every 7 months). Hydro One Mobile's advantage is ratings volume (4 vs 1). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

StartCARE holds the better App Store score, 5.0 against 3.0. Both are backed by a comparable volume of ratings — 4 and 1 respectively. Written reviews point the same way: 11% of Hydro One Mobile's written reviews are positive against 100% of StartCARE's.

Hydro One Mobile ships an update every 7 months, StartCARE every 2 months. The most recent releases landed on September 22, 2026 and July 7, 2026 respectively.

## The numbers

| Metric | Hydro One Mobile | StartCARE |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.0 (4 ratings)](https://appshunter.io/ios/app/hydro-one-mobile/id522546275/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/startcare/id1343829524/reviews)** |
| Number of ratings | **4** | 1 |
| Positive reviews | 11.3% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 7 months | **Every 2 months** |
| Monetization | Free | Free |
| Size | 20 MB | 39 MB |
| Requires iOS | **14.0** | 15.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Hydro One Incorporated](https://appshunter.io/developer/1476743504) | [multiboard communications inc](https://appshunter.io/developer/1488781572) |

## What reviewers say

### Hydro One Mobile

[App page](https://appshunter.io/ios/app/hydro-one-mobile/id522546275)

Manage your electricity service and stay informed about power outages. View your bills, account balance, and usage details. Access a real-time outage map with estimated restoration times and affected customer numbers.

**Highlights:** View bills and account balance, Sign up for paperless billing, Sign up for SMS notifications, View usage details, Real-time power outage map, Outage restoration estimates

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Useful for outage updates
- 👍 Good for checking outage status
- 👍 Provides outage information quickly
- 👍 Timely outage information refresh
- 👍 Good for reporting outages

**What reviewers complain about**

- 👎 App is a website redirect
- 👎 Requires login for basic info
- 👎 Slow on iPad login
- 👎 Unusable, essentially mobile website
- 👎 Broken on every step

**Reported bugs**

- Login screen freezes
- In-app messages show 'unsupported browser'
- View bill function stopped working
- Login issues on iPad
- Blank page on login

**Requested features**

- Invest in a proper app focused on usage and billing
- Add outage notifications
- Add a widget for power status
- Add face recognition for logging in
- Add account access and user-friendly displays


### StartCARE

[App page](https://appshunter.io/ios/app/startcare/id1343829524)

This app performs network tests and diagnostics to help support agents resolve internet issues quickly. It allows users to share test results and, with permission, enables agents to remotely connect to modems for troubleshooting and settings adjustments.

**Highlights:** Network tests and diagnostics, Share test results with support, Remote modem connection, Troubleshoot and fix settings, Quick issue resolution

**In-app purchases:** none


## Frequently asked questions

### Is Hydro One Mobile free?

Hydro One Mobile is free to download, with no in-app purchases.

### Is StartCARE free?

StartCARE is free to download, with no in-app purchases.

### Which has better reviews, Hydro One Mobile or StartCARE?

StartCARE is rated higher. Hydro One Mobile averages 3.0 out of 5 from 4 ratings, while StartCARE averages 5.0 from 1 ratings.

### Do Hydro One Mobile or StartCARE have ads?

Neither Hydro One Mobile nor StartCARE shows ads.

### Which is updated more often, Hydro One Mobile or StartCARE?

Hydro One Mobile ships an update every 7 months, and StartCARE every 2 months. Most recently, Hydro One Mobile was updated on September 22, 2026 and StartCARE on July 7, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*