# Hydro One Mobile vs My TELUS

The clearest difference is rating: My TELUS at 4.2 against Hydro One Mobile's 3.0. My TELUS also leads on update cadence (every 2 weeks vs every 7 months) and ratings volume (372 vs 4). Hydro One Mobile's advantage is device support (3 vs 1) and iOS requirement (14.0 vs 16.0). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

My TELUS holds the better App Store score, 4.2 against 3.0. That said, the two scores are not equally well evidenced: My TELUS has 372 ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 11% of Hydro One Mobile's written reviews are positive against 18% of My TELUS's.

Hydro One Mobile ships an update every 7 months, My TELUS every 2 weeks. The most recent releases landed on October 24, 2026 and November 1, 2026 respectively.

## The numbers

| Metric | Hydro One Mobile | My TELUS |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.0 (4 ratings)](https://appshunter.io/ios/app/hydro-one-mobile/id522546275/reviews) | **[4.2 (372 ratings)](https://appshunter.io/ios/app/my-telus/id543953973/reviews)** |
| Number of ratings | 4 | **372** |
| Positive reviews | 11.3% of reviews | **17.8% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 7 months | **Every 2 weeks** |
| Monetization | Free | Free |
| Size | 20 MB | 274 MB |
| Requires iOS | **14.0** | 16.0 |
| Devices | **iPhone, iPad, iPod** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [Hydro One Incorporated](https://appshunter.io/developer/1476743504) | [TELUS Communications Inc.](https://appshunter.io/developer/1351428851) |

## What reviewers say

### Hydro One Mobile

[App page](https://appshunter.io/ios/app/hydro-one-mobile/id522546275)

Manage your electricity service and stay informed about power outages. View your bills, account balance, and usage details. Access a real-time outage map with estimated restoration times and affected customer numbers.

**Highlights:** View bills and account balance, Sign up for paperless billing, Sign up for SMS notifications, View usage details, Real-time power outage map, Outage restoration estimates

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Useful for outage updates
- 👍 Good for checking outage status
- 👍 Provides outage information quickly
- 👍 Timely outage information refresh
- 👍 Good for reporting outages

**What reviewers complain about**

- 👎 App is a website redirect
- 👎 Requires login for basic info
- 👎 Slow on iPad login
- 👎 Unusable, essentially mobile website
- 👎 Broken on every step

**Reported bugs**

- Login screen freezes
- In-app messages show 'unsupported browser'
- View bill function stopped working
- Login issues on iPad
- Blank page on login

**Requested features**

- Invest in a proper app focused on usage and billing
- Add outage notifications
- Add a widget for power status
- Add face recognition for logging in
- Add account access and user-friendly displays


### My TELUS

[App page](https://appshunter.io/ios/app/my-telus/id543953973)

Manage your TELUS services, including bills, data, and TV packages, from your mobile device. Securely log in, pay bills, monitor usage, and access customer support 24/7.

**Highlights:** View and pay bills, Enable data limit notifications, Manage services, Facial/fingerprint login, 24/7 chatbot support, Monitor data usage, Manage TV channels

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Good mgmt app
- 👍 Nice technician
- 👍 Telus service

**What reviewers complain about**

- 🐛 Never loads properly
- 🐛 Advertising in notifications
- 🐛 Glitchy app
- 🐛 Strange app behavior
- 🐛 Can't log in

**Reported bugs**

- Login issues
- Billing information not loading
- Optik TV features not working
- Inconsistent language and location settings

**Requested features**

- Dark Mode
- Improve TV management
- Better data usage tracking


## Frequently asked questions

### Is Hydro One Mobile free?

Hydro One Mobile is free to download, with no in-app purchases.

### Is My TELUS free?

My TELUS is free to download, with no in-app purchases.

### Which has better reviews, Hydro One Mobile or My TELUS?

My TELUS is rated higher. Hydro One Mobile averages 3.0 out of 5 from 4 ratings, while My TELUS averages 4.2 from 372 ratings.

### Do Hydro One Mobile or My TELUS have ads?

Neither Hydro One Mobile nor My TELUS shows ads.

### Which is updated more often, Hydro One Mobile or My TELUS?

Hydro One Mobile ships an update every 7 months, and My TELUS every 2 weeks. Most recently, Hydro One Mobile was updated on October 24, 2026 and My TELUS on November 1, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*