# Opsgenie vs PagerDuty

The clearest difference is rating: PagerDuty at 4.8 against Opsgenie's 2.1. PagerDuty also leads on monetization model (ad-supported vs subscription) and ratings volume (5.2K vs 124). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

PagerDuty holds the better App Store score, 4.8 against 2.1. That said, the two scores are not equally well evidenced: PagerDuty has 5.2K ratings behind it against 124, so its average is the more settled of the two. Written reviews point the same way: 15% of Opsgenie's written reviews are positive against 25% of PagerDuty's.

Opsgenie ships an update every 3 weeks, PagerDuty weekly. The most recent releases landed on October 22, 2026 and October 23, 2026 respectively.

## The numbers

| Metric | Opsgenie | PagerDuty |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.1 (124 ratings)](https://appshunter.io/ios/app/opsgenie/id528590328/reviews) | **[4.8 (5.2K ratings)](https://appshunter.io/ios/app/pagerduty/id594039512/reviews)** |
| Number of ratings | 124 | **5.2K** |
| Positive reviews | 14.6% of reviews | **24.7% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 weeks | **Weekly** |
| Monetization | Subscription | **Ad-supported** |
| Size | 224 MB | 79 MB |
| Requires iOS | **17.0** | 18.0 |
| Devices | iPhone, iPad, Apple Watch | iPhone, iPad, Apple Watch |
| Age rating | 4+ | 4+ |
| Developer | [OpsGenie, Inc.](https://appshunter.io/developer/528590571) | [PagerDuty Inc.](https://appshunter.io/developer/594039515) |

## What reviewers say

### Opsgenie

[App page](https://appshunter.io/ios/app/opsgenie/id528590328)

Manage incidents and service disruptions for always-on services. Receive real-time notifications, take immediate action on alerts, and collaborate with your team during critical events. Stay in control of your operations from your mobile device.

**Highlights:** Real-time push notifications for alerts and incidents, Direct action on alerts (Acknowledge, Close, Escalate), Customizable dashboards for faster response, Execute custom actions on alerts, Audio/video conferencing for incident collaboration, View on-call schedules and user contact information, Manage service status and responders

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- ✅ Comprehensive alert management functionality
- 📱 Mobile-friendly interface for incident response
- 🔗 Good integration with Jira and other Atlassian tools
- ⚡ Quick acknowledgment and alert handling
- 📊 Detailed incident tracking and prioritization

**What reviewers complain about**

- 🔔 Notification system unreliable and frequently fails
- 🔊 Alert volume cannot be controlled or adjusted
- 🔐 SSO/Atlassian Access login broken or unavailable
- ⌨️ Keyboard not appearing during SSO login
- 🔄 App frequently logs users out unexpectedly

**Reported bugs**

- Push notifications not delivering despite correct settings
- Keyboard not appearing during SSO browser login
- App stuck in login loop or loading spinner
- Notification rules not being recognized or applied
- Critical alerts not working on iOS 15+

**Requested features**

- Custom ringtone support for different alert types
- Volume control for notifications
- Ability to categorize which alerts are critical
- Dark mode option
- Multiple account support without logout


### PagerDuty

[App page](https://appshunter.io/ios/app/pagerduty/id594039512)

This app helps organizations manage digital operations and resolve incidents quickly. It provides real-time alerts, incident response tools, and team scheduling to ensure seamless customer experiences.

**Highlights:** Push notification alerts with custom sounds, Respond to incidents (acknowledge, resolve, reassign), View incident details and resolution timelines, Manage on-call schedules and team overrides, Create new incidents and loop in responders, Execute custom actions on incidents

**Features:** Apple Watch app, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 💡 Excellent integration with various services
- 🚀 Great functionality and all the tools you need
- 👍 Prefer the app to browser version

**What reviewers complain about**

- 🐛 Font sizing issue
- 🐛 Unable to change alert sound
- 👎 The widget is clutter
- 👎 Stop waking me up
- 👎 Stop review begging

**Reported bugs**

- Font sizing issue
- Unable to change alert sound
- Cannot change settings
- Couldn't acknowledge incident
- Crashes on startup

**Requested features**

- Add ability to use custom sound for emergencies
- Add ability to use custom sound for emergencies
- Add ability to put services in maintenance mode
- Improve Resolved Incidents view to show oldest first
- Provide easy way to allow calls/texts during DND


## Frequently asked questions

### Is Opsgenie free?

Opsgenie is free to download, with no in-app purchases.

### Is PagerDuty free?

PagerDuty is free to download, with no in-app purchases.

### Which has better reviews, Opsgenie or PagerDuty?

PagerDuty is rated higher. Opsgenie averages 2.1 out of 5 from 124 ratings, while PagerDuty averages 4.8 from 5.2K ratings.

### Do Opsgenie or PagerDuty have ads?

Neither Opsgenie nor PagerDuty shows ads.

### Which is updated more often, Opsgenie or PagerDuty?

Opsgenie ships an update every 3 weeks, and PagerDuty weekly. Most recently, Opsgenie was updated on October 22, 2026 and PagerDuty on October 23, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*