# Opsgenie vs Jamf Self Service+

The clearest difference is review sentiment: Jamf Self Service+ at 76% against Opsgenie's 15%. Jamf Self Service+ also leads on rating (3.0 vs 2.1) and monetization model (free vs subscription). Opsgenie's advantage is update cadence (every 3 weeks vs every 2 months). On price, ratings volume, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Jamf Self Service+ holds the better App Store score, 3.0 against 2.1. Both are backed by a comparable volume of ratings — 122 and 276 respectively. Written reviews point the same way: 15% of Opsgenie's written reviews are positive against 76% of Jamf Self Service+'s.

Opsgenie ships an update every 3 weeks, Jamf Self Service+ every 2 months. The most recent releases landed on October 13, 2026 and October 19, 2026 respectively.

## The numbers

| Metric | Opsgenie | Jamf Self Service+ |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.1 (122 ratings)](https://appshunter.io/ios/app/opsgenie/id528590328/reviews) | **[3.0 (276 ratings)](https://appshunter.io/ios/app/jamf-self-service-plus/id718509958/reviews)** |
| Number of ratings | 122 | **276** |
| Positive reviews | 14.6% of reviews | **75.6% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 2 months |
| Monetization | Subscription | **Free** |
| Size | 224 MB | 40 MB |
| Requires iOS | 17.0 | 17.0 |
| Devices | **iPhone, iPad, Apple Watch** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [OpsGenie, Inc.](https://appshunter.io/developer/528590571) | [JAMF Software](https://appshunter.io/developer/290965542) |

## What reviewers say

### Opsgenie

[App page](https://appshunter.io/ios/app/opsgenie/id528590328)

Manage incidents and service disruptions for always-on services. Receive real-time notifications, take immediate action on alerts, and collaborate with your team during critical events. Stay in control of your operations from your mobile device.

**Highlights:** Real-time push notifications for alerts and incidents, Direct action on alerts (Acknowledge, Close, Escalate), Customizable dashboards for faster response, Execute custom actions on alerts, Audio/video conferencing for incident collaboration, View on-call schedules and user contact information, Manage service status and responders

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- ✅ Comprehensive alert management functionality
- 📱 Mobile-friendly interface for incident response
- 🔗 Good integration with Jira and other Atlassian tools
- ⚡ Quick acknowledgment and alert handling
- 📊 Detailed incident tracking and prioritization

**What reviewers complain about**

- 🔔 Notification system unreliable and frequently fails
- 🔊 Alert volume cannot be controlled or adjusted
- 🔐 SSO/Atlassian Access login broken or unavailable
- ⌨️ Keyboard not appearing during SSO login
- 🔄 App frequently logs users out unexpectedly

**Reported bugs**

- Push notifications not delivering despite correct settings
- Keyboard not appearing during SSO browser login
- App stuck in login loop or loading spinner
- Notification rules not being recognized or applied
- Critical alerts not working on iOS 15+

**Requested features**

- Custom ringtone support for different alert types
- Volume control for notifications
- Ability to categorize which alerts are critical
- Dark mode option
- Multiple account support without logout


### Jamf Self Service+

[App page](https://appshunter.io/ios/app/jamf-self-service-plus/id718509958)

Easily access and install organization-approved apps, books, and updates for your iOS or iPadOS device. This app streamlines device management, allowing you to stay productive and self-sufficient without contacting IT.

**Highlights:** Install apps, Install books, Update device configurations, Receive notifications, Browse trusted organizational resources

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy access to apps
- 👍 Empowers users
- 🚀 Time-saving for IT
- 🔒 Secure app distribution
- 👍 Customizable branding

**What reviewers complain about**

- 🐛 Bugs and connectivity issues
- 🤔 Confusing for users unfamiliar with Jamf
- 🤔 Limited customization options

**Reported bugs**

- Login/sign-in problems
- App getting stuck on certain screens
- Compatibility issues with newer iOS versions

**Requested features**

- Improved user interface and organization
- Ability to brand the app icon
- Better integration with web links and resources


## Frequently asked questions

### Is Opsgenie free?

Opsgenie is free to download, with no in-app purchases.

### Is Jamf Self Service+ free?

Jamf Self Service+ is free to download, with no in-app purchases.

### Which has better reviews, Opsgenie or Jamf Self Service+?

Jamf Self Service+ is rated higher. Opsgenie averages 2.1 out of 5 from 122 ratings, while Jamf Self Service+ averages 3.0 from 276 ratings.

### Do Opsgenie or Jamf Self Service+ have ads?

Neither Opsgenie nor Jamf Self Service+ shows ads.

### Which is updated more often, Opsgenie or Jamf Self Service+?

Opsgenie ships an update every 3 weeks, and Jamf Self Service+ every 2 months. Most recently, Opsgenie was updated on October 13, 2026 and Jamf Self Service+ on October 19, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*