# Philly 311 vs My Magic Pass App

The clearest difference is ads: My Magic Pass App at none against Philly 311's shown. My Magic Pass App also leads on rating (2.6 vs 2.2) and review sentiment (36% vs 12%). Philly 311's advantage is update cadence (every 4 months vs every 8 months). On price, ratings volume, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

My Magic Pass App holds the better App Store score, 2.6 against 2.2. Both are backed by a comparable volume of ratings — 123 and 361 respectively. Written reviews point the same way: 12% of Philly 311's written reviews are positive against 36% of My Magic Pass App's.

Philly 311 ships an update every 4 months, My Magic Pass App every 8 months. The most recent releases landed on October 23, 2026 and October 24, 2026 respectively.

## The numbers

| Metric | Philly 311 | My Magic Pass App |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.2 (123 ratings)](https://appshunter.io/ios/app/philly-311/id533292779/reviews) | **[2.6 (361 ratings)](https://appshunter.io/ios/app/my-magic-pass-app/id1085127153/reviews)** |
| Number of ratings | 123 | **361** |
| Positive reviews | 11.9% of reviews | **35.8% of reviews** |
| In-app purchases | No | No |
| Ads | Yes | **No** |
| Update frequency | **Every 4 months** | Every 8 months |
| Monetization | Ad-supported | **Free** |
| Size | 25 MB | 20 MB |
| Requires iOS | 13.0 | **12.0** |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [City of Philadelphia](https://appshunter.io/developer/1529647078) | [My Magic Pass](https://appshunter.io/developer/1085127152) |

## What reviewers say

### Philly 311

[App page](https://appshunter.io/ios/app/philly-311/id533292779)

Report local issues like potholes, noise complaints, or dangerous conditions directly to your city government. Requests are instantly routed to the correct department for quick resolution, and you'll receive notifications when your issue is resolved.

**Highlights:** Submit service requests, Report potholes, Report noise complaints, Report dangerous conditions, Instant routing to departments, Receive resolution notifications

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 👍 Connects users with city officials
- 👍 Good for communicating city issues
- 👍 Can be effective for getting issues resolved
- 👍 App used to be great
- 👍 Allows adding photos (sometimes)

**What reviewers complain about**

- 🐛 App frequently crashes
- 🐛 Login issues and errors
- 🐛 Buttons/menus don't load
- 🐛 Photo upload fails or freezes
- 🐛 App is unresponsive or slow

**Reported bugs**

- Request does not work
- Map next to does not work
- Pictures does not work
- Cannot log into account on the app
- Buttons/menus don’t load

**Requested features**

- Way to suggest edits within the platform
- Option to report parking violations
- Option to report hazardous parking violations
- Feedback option for reporting issues
- Dark mode


### My Magic Pass App

[App page](https://appshunter.io/ios/app/my-magic-pass-app/id1085127153)

View laundry machine availability in real-time before heading to the laundry room. Manage your laundry experience digitally, eliminating the need for quarters or smartcards. Receive email receipts after each wash and dry cycle.

**Highlights:** Real-time machine availability, Digital account creation, Eliminates quarters and smartcards, Email receipts, Simplified laundry process

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Convenient app for laundry
- 📢 Helpful notifications
- 👍 Easy to use
- 💳 No need for quarters
- 🔍 Visibility of machine availability

**What reviewers complain about**

- 🐛 Inaccurate machine status updates
- 💰 Minimum $20 funding requirement
- ⏱️ Delayed machine status updates
- 🔌 Connectivity issues in basements
- 🤖 Unresponsive customer support

**Reported bugs**

- Machines not starting after payment
- Inconsistent machine availability information
- Payment issues and double-charging
- App crashes and login problems
- Outdated information and delayed updates

**Requested features**

- Allow custom funding amounts
- Add time remaining indicator
- Improve machine status accuracy
- Provide refund options for malfunctioning machines
- Enhance notification system


## Frequently asked questions

### Is Philly 311 free?

Philly 311 is free to download, with no in-app purchases.

### Is My Magic Pass App free?

My Magic Pass App is free to download, with no in-app purchases.

### Which has better reviews, Philly 311 or My Magic Pass App?

My Magic Pass App is rated higher. Philly 311 averages 2.2 out of 5 from 123 ratings, while My Magic Pass App averages 2.6 from 361 ratings.

### Do Philly 311 or My Magic Pass App have ads?

Philly 311 shows ads; My Magic Pass App does not.

### Which is updated more often, Philly 311 or My Magic Pass App?

Philly 311 ships an update every 4 months, and My Magic Pass App every 8 months. Most recently, Philly 311 was updated on October 23, 2026 and My Magic Pass App on October 24, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*