# Philly 311 vs EntraPass go Pass

The clearest difference is rating: EntraPass go Pass at 4.4 against Philly 311's 2.2. EntraPass go Pass also leads on ads (none vs shown) and ratings volume (1.5K vs 123). On price, review sentiment, update cadence and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

EntraPass go Pass holds the better App Store score, 4.4 against 2.2. That said, the two scores are not equally well evidenced: EntraPass go Pass has 1.5K ratings behind it against 123, so its average is the more settled of the two. Written reviews point the same way: 12% of Philly 311's written reviews are positive against 15% of EntraPass go Pass's.

Philly 311 ships an update every 4 months, EntraPass go Pass every 2 months. The most recent releases landed on October 23, 2026 and November 1, 2026 respectively.

## The numbers

| Metric | Philly 311 | EntraPass go Pass |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.2 (123 ratings)](https://appshunter.io/ios/app/philly-311/id533292779/reviews) | **[4.4 (1.5K ratings)](https://appshunter.io/ios/app/entrapass-go-pass/id1157947500/reviews)** |
| Number of ratings | 123 | **1.5K** |
| Positive reviews | 11.9% of reviews | **15.2% of reviews** |
| In-app purchases | No | No |
| Ads | Yes | **No** |
| Update frequency | Every 4 months | **Every 2 months** |
| Monetization | Ad-supported | **Free** |
| Size | 25 MB | 20 MB |
| Requires iOS | **13.0** | 14.0 |
| Devices | iPhone, iPod | **iPhone, iPad, iPod, Apple Watch** |
| Age rating | 4+ | 4+ |
| Developer | [City of Philadelphia](https://appshunter.io/developer/1529647078) | [Tyco Security Products](https://appshunter.io/developer/835877636) |

## What reviewers say

### Philly 311

[App page](https://appshunter.io/ios/app/philly-311/id533292779)

Report local issues like potholes, noise complaints, or dangerous conditions directly to your city government. Requests are instantly routed to the correct department for quick resolution, and you'll receive notifications when your issue is resolved.

**Highlights:** Submit service requests, Report potholes, Report noise complaints, Report dangerous conditions, Instant routing to departments, Receive resolution notifications

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 👍 Connects users with city officials
- 👍 Good for communicating city issues
- 👍 Can be effective for getting issues resolved
- 👍 App used to be great
- 👍 Allows adding photos (sometimes)

**What reviewers complain about**

- 🐛 App frequently crashes
- 🐛 Login issues and errors
- 🐛 Buttons/menus don't load
- 🐛 Photo upload fails or freezes
- 🐛 App is unresponsive or slow

**Reported bugs**

- Request does not work
- Map next to does not work
- Pictures does not work
- Cannot log into account on the app
- Buttons/menus don’t load

**Requested features**

- Way to suggest edits within the platform
- Option to report parking violations
- Option to report hazardous parking violations
- Feedback option for reporting issues
- Dark mode


### EntraPass go Pass

[App page](https://appshunter.io/ios/app/entrapass-go-pass/id1157947500)

Transform your mobile device into a secure access credential. Quickly and conveniently access authorized areas with a few taps. Save frequently used doors for even faster entry.

**Highlights:** Mobile access control credential, Quick and convenient access, Favorite list for frequent doors, Connects to EntraPass server, Presents authorized door list

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 🚀 Fast and convenient
- 💡 Useful for accessing building

**What reviewers complain about**

- 🐛 Buggy and crashes frequently
- 🔒 Security and privacy concerns
- 👎 Poor user experience
- 🔋 Drains battery quickly

**Reported bugs**

- Frequent crashes and freezes
- Doors disappearing from the app
- Issues with network verification
- Registration and login problems

**Requested features**

- Bring back widget support
- Improve app stability and reliability
- Enhance user interface and navigation


## Frequently asked questions

### Is Philly 311 free?

Philly 311 is free to download, with no in-app purchases.

### Is EntraPass go Pass free?

EntraPass go Pass is free to download, with no in-app purchases.

### Which has better reviews, Philly 311 or EntraPass go Pass?

EntraPass go Pass is rated higher. Philly 311 averages 2.2 out of 5 from 123 ratings, while EntraPass go Pass averages 4.4 from 1.5K ratings.

### Do Philly 311 or EntraPass go Pass have ads?

Philly 311 shows ads; EntraPass go Pass does not.

### Which is updated more often, Philly 311 or EntraPass go Pass?

Philly 311 ships an update every 4 months, and EntraPass go Pass every 2 months. Most recently, Philly 311 was updated on October 23, 2026 and EntraPass go Pass on November 1, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*