# Philly 311 vs AlphaTouch Video Intercom

The clearest difference is rating: AlphaTouch Video Intercom at 4.6 against Philly 311's 2.2. AlphaTouch Video Intercom also leads on ads (none vs shown) and update cadence (every 3 weeks vs every 4 months). On price, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

AlphaTouch Video Intercom holds the better App Store score, 4.6 against 2.2. That said, the two scores are not equally well evidenced: AlphaTouch Video Intercom has 3K ratings behind it against 117, so its average is the more settled of the two. Written reviews point the same way: 12% of Philly 311's written reviews are positive against 23% of AlphaTouch Video Intercom's.

Philly 311 ships an update every 4 months, AlphaTouch Video Intercom every 3 weeks. The most recent releases landed on September 24, 2026 and September 25, 2026 respectively.

## The numbers

| Metric | Philly 311 | AlphaTouch Video Intercom |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.2 (117 ratings)](https://appshunter.io/ios/app/philly-311/id533292779/reviews) | **[4.6 (3K ratings)](https://appshunter.io/ios/app/alphatouch-video-intercom/id1442119869/reviews)** |
| Number of ratings | 117 | **3K** |
| Positive reviews | 11.9% of reviews | **23.4% of reviews** |
| In-app purchases | No | No |
| Ads | Yes | **No** |
| Update frequency | Every 4 months | **Every 3 weeks** |
| Monetization | Ad-supported | **Free** |
| Size | 25 MB | 69 MB |
| Requires iOS | 13.0 | **11.0** |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [City of Philadelphia](https://appshunter.io/developer/1529647078) | [Alpha Media, Inc.](https://appshunter.io/developer/511066376) |

## What reviewers say

### Philly 311

[App page](https://appshunter.io/ios/app/philly-311/id533292779)

Report local issues like potholes, noise complaints, or dangerous conditions directly to your city government. Requests are instantly routed to the correct department for quick resolution, and you'll receive notifications when your issue is resolved.

**Highlights:** Submit service requests, Report potholes, Report noise complaints, Report dangerous conditions, Instant routing to departments, Receive resolution notifications

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 👍 Connects users with city officials
- 👍 Good for communicating city issues
- 👍 Can be effective for getting issues resolved
- 👍 App used to be great
- 👍 Allows adding photos (sometimes)

**What reviewers complain about**

- 🐛 App frequently crashes
- 🐛 Login issues and errors
- 🐛 Buttons/menus don't load
- 🐛 Photo upload fails or freezes
- 🐛 App is unresponsive or slow

**Reported bugs**

- Request does not work
- Map next to does not work
- Pictures does not work
- Cannot log into account on the app
- Buttons/menus don’t load

**Requested features**

- Way to suggest edits within the platform
- Option to report parking violations
- Option to report hazardous parking violations
- Feedback option for reporting issues
- Dark mode


### AlphaTouch Video Intercom

[App page](https://appshunter.io/ios/app/alphatouch-video-intercom/id1442119869)

See live video of visitors at your door or lobby before answering. Receive notifications on your phone and choose to answer or ignore calls. Remotely unlock doors to grant access to guests.

**Highlights:** Live visitor video feed, Push notifications for calls, Answer or ignore calls remotely, Remote door unlocking, Front door and lobby integration

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and efficient
- 🔒 Secure system
- 👍 Great intercom functionality

**What reviewers complain about**

- 🐛 Frequent crashes and bugs
- ⚠️ Unreliable connection and call drops
- 👎 Confusing and unintuitive user interface
- 🔑 Difficult to manage access and virtual keys
- 🔇 Low volume and audio issues

**Reported bugs**

- App frequently signs users out
- Video feed often fails to load
- Inconsistent behavior when receiving calls
- Compatibility issues with older devices

**Requested features**

- Add ability to import virtual keys to digital wallets
- Improve mobile app stability and reliability
- Enhance user interface for better usability
- Provide more control over access management
- Increase volume and audio quality


## Frequently asked questions

### Is Philly 311 free?

Philly 311 is free to download, with no in-app purchases.

### Is AlphaTouch Video Intercom free?

AlphaTouch Video Intercom is free to download, with no in-app purchases.

### Which has better reviews, Philly 311 or AlphaTouch Video Intercom?

AlphaTouch Video Intercom is rated higher. Philly 311 averages 2.2 out of 5 from 117 ratings, while AlphaTouch Video Intercom averages 4.6 from 3K ratings.

### Do Philly 311 or AlphaTouch Video Intercom have ads?

Philly 311 shows ads; AlphaTouch Video Intercom does not.

### Which is updated more often, Philly 311 or AlphaTouch Video Intercom?

Philly 311 ships an update every 4 months, and AlphaTouch Video Intercom every 3 weeks. Most recently, Philly 311 was updated on September 24, 2026 and AlphaTouch Video Intercom on September 25, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*