# Philly 311 vs ePay PASS

The clearest difference is ads: ePay PASS at none against Philly 311's shown. Philly 311's advantage is iOS requirement (13.0 vs 15.6). On price, update cadence, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Philly 311 ships an update every 4 months, ePay PASS every 6 months. The most recent releases landed on October 15, 2026 and September 25, 2026 respectively.

## The numbers

| Metric | Philly 311 | ePay PASS |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[2.2 (117 ratings)](https://appshunter.io/ios/app/philly-311/id533292779/reviews)** | — |
| Number of ratings | **117** | — |
| Positive reviews | 11.9% of reviews | — |
| In-app purchases | No | No |
| Ads | Yes | **No** |
| Update frequency | **Every 4 months** | Every 6 months |
| Monetization | Ad-supported | — |
| Size | 25 MB | 10 MB |
| Requires iOS | **13.0** | 15.6 |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 17+ |
| Developer | [City of Philadelphia](https://appshunter.io/developer/1529647078) | [Alliance Payment Services Limited TA EPAY](https://appshunter.io/developer/1484378405) |

## What reviewers say

### Philly 311

[App page](https://appshunter.io/ios/app/philly-311/id533292779)

Report local issues like potholes, noise complaints, or dangerous conditions directly to your city government. Requests are instantly routed to the correct department for quick resolution, and you'll receive notifications when your issue is resolved.

**Highlights:** Submit service requests, Report potholes, Report noise complaints, Report dangerous conditions, Instant routing to departments, Receive resolution notifications

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 👍 Connects users with city officials
- 👍 Good for communicating city issues
- 👍 Can be effective for getting issues resolved
- 👍 App used to be great
- 👍 Allows adding photos (sometimes)

**What reviewers complain about**

- 🐛 App frequently crashes
- 🐛 Login issues and errors
- 🐛 Buttons/menus don't load
- 🐛 Photo upload fails or freezes
- 🐛 App is unresponsive or slow

**Reported bugs**

- Request does not work
- Map next to does not work
- Pictures does not work
- Cannot log into account on the app
- Buttons/menus don’t load

**Requested features**

- Way to suggest edits within the platform
- Option to report parking violations
- Option to report hazardous parking violations
- Feedback option for reporting issues
- Dark mode


### ePay PASS

[App page](https://appshunter.io/ios/app/epay-pass/id6511249227)

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Philly 311 free?

Philly 311 is free to download, with no in-app purchases.

### Is ePay PASS free?

ePay PASS is free to download, with no in-app purchases.

### Do Philly 311 or ePay PASS have ads?

Philly 311 shows ads; ePay PASS does not.

### Which is updated more often, Philly 311 or ePay PASS?

Philly 311 ships an update every 4 months, and ePay PASS every 6 months. Most recently, Philly 311 was updated on October 15, 2026 and ePay PASS on September 25, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*