# Philly 311 vs TenantCloud Pro

The clearest difference is rating: TenantCloud Pro at 3.9 against Philly 311's 2.2. TenantCloud Pro also leads on ads (none vs shown) and review sentiment (33% vs 12%). Philly 311's advantage is monetization model (ad-supported vs freemium) and iOS requirement (13.0 vs 15.0). On price, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

TenantCloud Pro holds the better App Store score, 3.9 against 2.2. That said, the two scores are not equally well evidenced: TenantCloud Pro has 823 ratings behind it against 123, so its average is the more settled of the two. Written reviews point the same way: 12% of Philly 311's written reviews are positive against 33% of TenantCloud Pro's.

Philly 311 ships an update every 4 months, TenantCloud Pro every 2 months. Both last shipped on November 1, 2026.

## The numbers

| Metric | Philly 311 | TenantCloud Pro |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.2 (123 ratings)](https://appshunter.io/ios/app/philly-311/id533292779/reviews) | **[3.9 (823 ratings)](https://appshunter.io/ios/app/tenantcloud-pro/id773281018/reviews)** |
| Number of ratings | 123 | **823** |
| Positive reviews | 11.9% of reviews | **32.8% of reviews** |
| In-app purchases | No | No |
| Ads | Yes | **No** |
| Update frequency | Every 4 months | **Every 2 months** |
| Monetization | **Ad-supported** | Freemium |
| Size | 25 MB | 111 MB |
| Requires iOS | **13.0** | 15.0 |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [City of Philadelphia](https://appshunter.io/developer/1529647078) | [TenantCloud LLC](https://appshunter.io/developer/1387779512) |

## What reviewers say

### Philly 311

[App page](https://appshunter.io/ios/app/philly-311/id533292779)

Report local issues like potholes, noise complaints, or dangerous conditions directly to your city government. Requests are instantly routed to the correct department for quick resolution, and you'll receive notifications when your issue is resolved.

**Highlights:** Submit service requests, Report potholes, Report noise complaints, Report dangerous conditions, Instant routing to departments, Receive resolution notifications

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 👍 Connects users with city officials
- 👍 Good for communicating city issues
- 👍 Can be effective for getting issues resolved
- 👍 App used to be great
- 👍 Allows adding photos (sometimes)

**What reviewers complain about**

- 🐛 App frequently crashes
- 🐛 Login issues and errors
- 🐛 Buttons/menus don't load
- 🐛 Photo upload fails or freezes
- 🐛 App is unresponsive or slow

**Reported bugs**

- Request does not work
- Map next to does not work
- Pictures does not work
- Cannot log into account on the app
- Buttons/menus don’t load

**Requested features**

- Way to suggest edits within the platform
- Option to report parking violations
- Option to report hazardous parking violations
- Feedback option for reporting issues
- Dark mode


### TenantCloud Pro

[App page](https://appshunter.io/ios/app/tenantcloud-pro/id773281018)

Manage all aspects of property rentals, from listings and applications to rent collection and maintenance requests. This system connects landlords, tenants, and service providers for seamless communication and financial tracking.

**Highlights:** Unlimited properties and units, Online rent collection, Lease creation and e-signing, Maintenance request management, Background and credit checks, Financial reporting, Tenant communication

**Features:** Apple Wallet

**In-app purchases:** none

**What reviewers like**

- 💻 Easy to manage rental properties
- 💰 Good value for the price
- 🤖 Helpful automation features
- 📱 Convenient mobile app

**What reviewers complain about**

- 🐛 Buggy and unstable app
- 🕰️ Slow performance and loading times
- 🤷‍♀️ Confusing and unintuitive interface
- 🔒 Security and privacy concerns
- 💸 Unexpected fees and price increases

**Reported bugs**

- App crashes and freezes
- Payment processing issues
- Syncing and data loss problems
- Compatibility issues with newer devices

**Requested features**

- Improved accounting and financial tracking
- Better tenant communication and support
- Customizable payment options
- Streamlined application and leasing process


## Frequently asked questions

### Is Philly 311 free?

Philly 311 is free to download, with no in-app purchases.

### Is TenantCloud Pro free?

TenantCloud Pro is free to download, with no in-app purchases.

### Which has better reviews, Philly 311 or TenantCloud Pro?

TenantCloud Pro is rated higher. Philly 311 averages 2.2 out of 5 from 123 ratings, while TenantCloud Pro averages 3.9 from 823 ratings.

### Do Philly 311 or TenantCloud Pro have ads?

Philly 311 shows ads; TenantCloud Pro does not.

### Which is updated more often, Philly 311 or TenantCloud Pro?

Philly 311 ships an update every 4 months, and TenantCloud Pro every 2 months. Most recently, Philly 311 was updated on November 1, 2026 and TenantCloud Pro on November 1, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*