# ACCESSHAYWARD vs OAK 311

The clearest difference is rating: OAK 311 at 4.4 against ACCESSHAYWARD's 2.7. OAK 311 also leads on ratings volume (672 vs 15) and update cadence (every 3 months vs every 6 months). ACCESSHAYWARD's advantage is review sentiment (50% vs 29%) and device support (3 vs 1). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

OAK 311 holds the better App Store score, 4.4 against 2.7. That said, the two scores are not equally well evidenced: OAK 311 has 672 ratings behind it against 15, so its average is the more settled of the two. Written reviews complicate that: 50% of ACCESSHAYWARD's written reviews are positive against 29% of OAK 311's, so the app with the better star average is not the one people write more warmly about.

ACCESSHAYWARD ships an update every 6 months, OAK 311 every 3 months. The most recent releases landed on September 7, 2026 and September 21, 2026 respectively.

## The numbers

| Metric | ACCESSHAYWARD | OAK 311 |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.7 (15 ratings)](https://appshunter.io/ios/app/accesshayward/id542553585/reviews) | **[4.4 (672 ratings)](https://appshunter.io/ios/app/oak-311/id1316091489/reviews)** |
| Number of ratings | 15 | **672** |
| Positive reviews | **50.0% of reviews** | 28.6% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 months | **Every 3 months** |
| Monetization | Free | Free |
| Size | 46 MB | 145 MB |
| Requires iOS | **15.0** | 18.0 |
| Devices | **iPhone, iPad, iPod** | iPhone |
| Age rating | 4+ | 12+ |
| Developer | [City of Hayward](https://appshunter.io/developer/1333735075) | [City of Oakland](https://appshunter.io/developer/1316091488) |

## What reviewers say

### ACCESSHAYWARD

[App page](https://appshunter.io/ios/app/accesshayward/id542553585)

Report city issues like potholes or graffiti quickly and easily. Submit requests directly to your city government with just a few taps, including a photo. Avoid lengthy phone calls or trips to report problems.

**Highlights:** Submit service requests, Report potholes, Report graffiti, Attach photos, Automatic location detection, Direct city submission

**Features:** macOS Compatibility

**In-app purchases:** none


### OAK 311

[App page](https://appshunter.io/ios/app/oak-311/id1316091489)

Easily report non-emergency issues in Oakland, California, with photo attachments and GPS location. Track your reports, engage with community submissions, and stay updated on city news and events.

**Highlights:** Report non-emergency issues, Attach photos to reports, Automatic or manual GPS location, Follow and comment on issues, Receive action notifications, Connect to city social media, View city news and events

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- ✅ Successful issue resolution for many users
- 🚀 Quick response times on some reports
- 👍 Easy to use interface for most users
- 🔄 Seamless data migration from previous system
- 🙏 Appreciated by community members

**What reviewers complain about**

- ⏱️ Extremely slow response times from city
- 🐛 Buggy and crash-prone application
- 😤 Reports closed without action taken
- 🗺️ Poor location detection and city boundary issues
- ❌ No accountability for completed work

**Reported bugs**

- Photo selection always uses previous image
- App loses all data when pressing photo button
- Verification code never arrives
- Map feature crashes
- License plate field won't populate

**Requested features**

- Tree trimming and low-hanging branch reporting
- Better step-by-step instructions
- Touch ID sign-in capability
- Photo verification by city workers before case closure
- Ability to report duplicate issues in same location


## Frequently asked questions

### Is ACCESSHAYWARD free?

ACCESSHAYWARD is free to download, with no in-app purchases.

### Is OAK 311 free?

OAK 311 is free to download, with no in-app purchases.

### Which has better reviews, ACCESSHAYWARD or OAK 311?

OAK 311 is rated higher. ACCESSHAYWARD averages 2.7 out of 5 from 15 ratings, while OAK 311 averages 4.4 from 672 ratings.

### Do ACCESSHAYWARD or OAK 311 have ads?

Neither ACCESSHAYWARD nor OAK 311 shows ads.

### Which is updated more often, ACCESSHAYWARD or OAK 311?

ACCESSHAYWARD ships an update every 6 months, and OAK 311 every 3 months. Most recently, ACCESSHAYWARD was updated on September 7, 2026 and OAK 311 on September 21, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*