# My Telstra vs Service NSW

The clearest difference is rating: Service NSW at 4.6 against My Telstra's 4.3. Service NSW also leads on review sentiment (31% vs 21%) and iOS requirement (15.5 vs 17.0). On price, ratings volume, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Service NSW holds the better App Store score, 4.6 against 4.3. Both are backed by a comparable volume of ratings — 1.3K and 592 respectively. Written reviews point the same way: 21% of My Telstra's written reviews are positive against 31% of Service NSW's.

My Telstra ships an update every 3 weeks, Service NSW every 2 weeks. The most recent releases landed on November 8, 2026 and November 6, 2026 respectively.

## The numbers

| Metric | My Telstra | Service NSW |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.3 (1.3K ratings)](https://appshunter.io/ios/app/my-telstra/id543829966/reviews) | **[4.6 (592 ratings)](https://appshunter.io/ios/app/service-nsw/id577283433/reviews)** |
| Number of ratings | **1.3K** | 592 |
| Positive reviews | 20.9% of reviews | **31.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 weeks | **Every 2 weeks** |
| Monetization | Free | Free |
| Size | 307 MB | 158 MB |
| Requires iOS | 17.0 | **15.5** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Telstra Corporation Ltd](https://appshunter.io/developer/315429741) | [Service NSW](https://appshunter.io/developer/1014179350) |

## What reviewers say

### My Telstra

[App page](https://appshunter.io/ios/app/my-telstra/id543829966)

Manage your Telstra services, track orders, and make payments easily. Get help, recharge your service, and check your internet speed. Access exclusive offers and shop for the latest tech.

**Highlights:** Message customer support, Manage account details, Track payments and services, Recharge service and track usage, Check internet speed and modem status, Access Telstra Plus offers, Shop for devices and accessories

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 🚀 Quick recharge
- 💡 Convenient account management
- 🔒 Secure payment options
- 👍 Excellent customer service

**What reviewers complain about**

- 🐛 Frequent app crashes
- 🔍 Difficult to navigate
- 💸 Expensive data plans
- 🔌 Unreliable network coverage
- 🤖 Poor chatbot/AI support

**Reported bugs**

- Payment issues and failed recharges
- Inaccurate data usage reporting
- Login and account management problems
- Compatibility issues with newer devices
- Outdated information and broken links

**Requested features**

- Ability to view detailed billing history
- Option to manage multiple accounts in one place
- Improved data usage tracking and alerts
- Seamless integration with other Telstra services
- More self-service options to avoid long wait times


### Service NSW

[App page](https://appshunter.io/ios/app/service-nsw/id577283433)

Access essential government services and digital credentials securely. Manage driver licenses, competency cards, and more. Features quick QR code check-ins, fine payments, and access to important health information.

**Highlights:** Digital driver license, QR code check-in, View and pay fines, Access competency cards, Verify digital licenses, COVID-19 and Flu information

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🚀 Convenient digital credentials
- 🚀 Quick rego renewal
- 👍 Excellent customer service
- 👍 Improving user experience

**What reviewers complain about**

- 🐛 Frequent crashes and errors
- 🐛 Unreliable data loading
- 🐛 Difficult to navigate
- 🐛 Inconsistent functionality
- 🐛 Buggy multi-factor authentication

**Reported bugs**

- Unable to load personal details
- Inconsistent registration display
- Trouble adding licenses and credentials
- Repeated login issues
- Unreliable COVID-19 exposure notifications

**Requested features**

- Add search functionality
- Improve digital license management
- Streamline credential linking process
- Enhance COVID-19 check-in features
- Integrate with other government services


## Frequently asked questions

### Is My Telstra free?

My Telstra is free to download, with no in-app purchases.

### Is Service NSW free?

Service NSW is free to download, with no in-app purchases.

### Which has better reviews, My Telstra or Service NSW?

Service NSW is rated higher. My Telstra averages 4.3 out of 5 from 1.3K ratings, while Service NSW averages 4.6 from 592 ratings.

### Do My Telstra or Service NSW have ads?

Neither My Telstra nor Service NSW shows ads.

### Which is updated more often, My Telstra or Service NSW?

My Telstra ships an update every 3 weeks, and Service NSW every 2 weeks. Most recently, My Telstra was updated on November 8, 2026 and Service NSW on November 6, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*