# My Telstra vs Emergency Plus

The clearest difference is rating: Emergency Plus at 5.0 against My Telstra's 4.3. Emergency Plus also leads on review sentiment (49% vs 20%) and monetization model (free vs ad-supported). My Telstra's advantage is update cadence (every 3 weeks vs every 9 months) and ratings volume (1.3K vs 2). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Emergency Plus holds the better App Store score, 5.0 against 4.3. That said, the two scores are not equally well evidenced: My Telstra has 1.3K ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 20% of My Telstra's written reviews are positive against 49% of Emergency Plus's.

My Telstra ships an update every 3 weeks, Emergency Plus every 9 months. The most recent releases landed on September 22, 2026 and September 21, 2026 respectively.

## The numbers

| Metric | My Telstra | Emergency Plus |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.3 (1.3K ratings)](https://appshunter.io/ios/app/my-telstra/id543829966/reviews) | **[5.0 (2 ratings)](https://appshunter.io/ios/app/emergency-plus/id691814685/reviews)** |
| Number of ratings | **1.3K** | 2 |
| Positive reviews | 19.9% of reviews | **48.8% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 9 months |
| Monetization | Ad-supported | **Free** |
| Size | 308 MB | 42 MB |
| Requires iOS | 17.0 | **15.1** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Telstra Corporation Ltd](https://appshunter.io/developer/315429741) | [National Triple Zero Awareness Work Group](https://appshunter.io/developer/963596999) |

## What reviewers say

### My Telstra

[App page](https://appshunter.io/ios/app/my-telstra/id543829966)

Manage your Telstra services, track orders, and get support. The app allows you to update personal details, make payments, recharge your service, and check internet speed. It also offers exclusive rewards and access to the latest tech.

**Highlights:** Message support, Manage account details, Track payments, Recharge service, Check internet speed, Access Telstra Plus offers, Shop devices and accessories

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 🚀 Quick recharge
- 💡 Convenient account management
- 🔒 Secure payment options
- 👍 Excellent customer service

**What reviewers complain about**

- 🐛 Frequent app crashes
- 🔍 Difficult to navigate
- 💸 Expensive data plans
- 🔌 Unreliable network coverage
- 🤖 Poor chatbot/AI support

**Reported bugs**

- Payment issues and failed recharges
- Inaccurate data usage reporting
- Login and account management problems
- Compatibility issues with newer devices
- Outdated information and broken links

**Requested features**

- Ability to view detailed billing history
- Option to manage multiple accounts in one place
- Improved data usage tracking and alerts
- Seamless integration with other Telstra services
- More self-service options to avoid long wait times


### Emergency Plus

[App page](https://appshunter.io/ios/app/emergency-plus/id691814685)

This app helps you quickly call emergency services and accurately share your location. It provides direct access to Triple Zero (000) and other essential emergency numbers, utilizing GPS and what3words for precise location identification, even offline.

**Highlights:** Quick emergency calls, Accurate location sharing, GPS functionality, what3words integration, Offline location support, Access to Triple Zero (000)

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 👍 Great idea and concept
- 🚀 Works well for many users
- 💡 Useful in emergencies
- ✅ Easy to use
- 📍 Accurate location sharing

**What reviewers complain about**

- 🐛 Crashes frequently
- ❌ Unreliable GPS/address
- 🔴 Poor color contrast
- 🚫 Not backward compatible
- 📱 Requires latest OS

**Reported bugs**

- App crashes seconds after opening
- Call drops out
- Address shown is incorrect
- GPS location inaccurate
- App crashes on older iPhones (iPhone 8)

**Requested features**

- Ability to copy/paste GPS location
- Changeable font colors
- Save home/work addresses
- Add metronome for CPR cadence
- Flashing screen for CPR cadence


## Frequently asked questions

### Is My Telstra free?

My Telstra is free to download, with no in-app purchases.

### Is Emergency Plus free?

Emergency Plus is free to download, with no in-app purchases.

### Which has better reviews, My Telstra or Emergency Plus?

Emergency Plus is rated higher. My Telstra averages 4.3 out of 5 from 1.3K ratings, while Emergency Plus averages 5.0 from 2 ratings.

### Do My Telstra or Emergency Plus have ads?

Neither My Telstra nor Emergency Plus shows ads.

### Which is updated more often, My Telstra or Emergency Plus?

My Telstra ships an update every 3 weeks, and Emergency Plus every 9 months. Most recently, My Telstra was updated on September 22, 2026 and Emergency Plus on September 21, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*