# My TELUS vs 1VALET

The clearest difference is rating: 1VALET at 4.6 against My TELUS's 4.2. 1VALET also leads on review sentiment (37% vs 19%). On price, ratings volume, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

1VALET holds the better App Store score, 4.6 against 4.2. Both are backed by a comparable volume of ratings — 381 and 953 respectively. Written reviews point the same way: 19% of My TELUS's written reviews are positive against 37% of 1VALET's.

My TELUS ships an update every 2 weeks, 1VALET every 3 weeks. Both last shipped on November 7, 2026.

## The numbers

| Metric | My TELUS | 1VALET |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.2 (381 ratings)](https://appshunter.io/ios/app/my-telus/id543953973/reviews) | **[4.6 (953 ratings)](https://appshunter.io/ios/app/1valet/id1488970038/reviews)** |
| Number of ratings | 381 | **953** |
| Positive reviews | 18.9% of reviews | **36.8% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 3 weeks |
| Monetization | Free | Free |
| Size | 274 MB | 289 MB |
| Requires iOS | **16.0** | 17.6 |
| Devices | iPhone | **iPhone, Apple Watch** |
| Age rating | 4+ | 4+ |
| Developer | [TELUS Communications Inc.](https://appshunter.io/developer/1351428851) | [1VALET Corp.](https://appshunter.io/developer/1377221632) |

## What reviewers say

### My TELUS

[App page](https://appshunter.io/ios/app/my-telus/id543953973)

Manage your TELUS services, including bills, data, and TV packages, from your mobile device. Securely log in, pay bills, monitor usage, and access customer support 24/7.

**Highlights:** View and pay bills, Enable data limit notifications, Manage services, Facial/fingerprint login, 24/7 chatbot support, Monitor data usage, Manage TV channels

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Good mgmt app
- 👍 Nice technician
- 👍 Telus service

**What reviewers complain about**

- 🐛 Never loads properly
- 🐛 Advertising in notifications
- 🐛 Glitchy app
- 🐛 Strange app behavior
- 🐛 Can't log in

**Reported bugs**

- Login issues
- Billing information not loading
- Optik TV features not working
- Inconsistent language and location settings

**Requested features**

- Dark Mode
- Improve TV management
- Better data usage tracking


### 1VALET

[App page](https://appshunter.io/ios/app/1valet/id1488970038)

Manage your smart building access, book amenities, and communicate with property management. This app allows you to unlock doors with your phone, receive guest calls, and handle rent payments. It also features a community marketplace and parcel delivery notifications.

**Highlights:** Phone as digital fob for door access, Remote guest entry via voice/video calls, Book building amenities like elevators and parking, Receive building announcements and requests, Pay rent and amenity bookings, Community marketplace for neighbors

**Features:** macOS Compatibility, Apple Wallet, Apple Watch app, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Convenient and easy to use
- 🚀 Efficient and reliable
- 💡 Useful features like package notifications and remote access

**What reviewers complain about**

- 🐛 Frequent crashes and bugs
- 🔒 Unreliable door/elevator access
- 🔋 Drains battery quickly
- 😕 Poor customer support

**Reported bugs**

- App frequently logs users out
- Digital fob/key issues
- Connectivity problems in certain areas
- UI/UX glitches

**Requested features**

- Add Apple Wallet integration
- Improve Apple Watch support
- Allow customization of door/elevator access
- Integrate with smart home devices
- Provide better guest access management


## Frequently asked questions

### Is My TELUS free?

My TELUS is free to download, with no in-app purchases.

### Is 1VALET free?

1VALET is free to download, with no in-app purchases.

### Which has better reviews, My TELUS or 1VALET?

1VALET is rated higher. My TELUS averages 4.2 out of 5 from 381 ratings, while 1VALET averages 4.6 from 953 ratings.

### Do My TELUS or 1VALET have ads?

Neither My TELUS nor 1VALET shows ads.

### Which is updated more often, My TELUS or 1VALET?

My TELUS ships an update every 2 weeks, and 1VALET every 3 weeks. Most recently, My TELUS was updated on November 7, 2026 and 1VALET on November 7, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*