# TRACcess eKEY vs Verint Smart Support

The clearest difference is rating: Verint Smart Support at 5.0 against TRACcess eKEY's 2.0. TRACcess eKEY's advantage is ratings volume (24 vs 2) and update cadence (every 9 months vs every 21 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Verint Smart Support holds the better App Store score, 5.0 against 2.0. That said, the two scores are not equally well evidenced: TRACcess eKEY has 24 ratings behind it against 2, so its average is the more settled of the two.

TRACcess eKEY ships an update every 9 months, Verint Smart Support every 21 months. The most recent releases landed on October 8, 2026 and September 29, 2026 respectively.

## The numbers

| Metric | TRACcess eKEY | Verint Smart Support |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.0 (24 ratings)](https://appshunter.io/ios/app/traccess-ekey/id545721040/reviews) | **[5.0 (2 ratings)](https://appshunter.io/ios/app/verint-smart-support/id1242363327/reviews)** |
| Number of ratings | **24** | 2 |
| Positive reviews | 20.0% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 9 months** | Every 21 months |
| Monetization | Free | Free |
| Size | 16 MB | 50 MB |
| Requires iOS | 11 | 11.0 |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Supra](https://appshunter.io/developer/379909269) | [Verint](https://appshunter.io/developer/569603957) |

## What reviewers say

### TRACcess eKEY

[App page](https://appshunter.io/ios/app/traccess-ekey/id545721040)

This app transforms your smartphone into a secure mobile key for accessing TRACcess locks. It allows you to open devices, log job notes, receive access permissions, and view access history. Your company's administrator manages your access rights.

**Highlights:** Secure mobile key functionality, Open TRACcess devices, Log job notes, Receive new access permissions, View device access history, Transmit activity records

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


### Verint Smart Support

[App page](https://appshunter.io/ios/app/verint-smart-support/id1242363327)

Access customer service and support 24/7 on your mobile device. Get on-demand help with requests, training videos, troubleshooting, RMA, and warranty information.

**Highlights:** 24/7 on-demand support, Customer service connection, Training videos, Troubleshooting tips, RMA requests, Warranty status checks

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is TRACcess eKEY free?

TRACcess eKEY is free to download, with no in-app purchases.

### Is Verint Smart Support free?

Verint Smart Support is free to download, with no in-app purchases.

### Which has better reviews, TRACcess eKEY or Verint Smart Support?

Verint Smart Support is rated higher. TRACcess eKEY averages 2.0 out of 5 from 24 ratings, while Verint Smart Support averages 5.0 from 2 ratings.

### Do TRACcess eKEY or Verint Smart Support have ads?

Neither TRACcess eKEY nor Verint Smart Support shows ads.

### Which is updated more often, TRACcess eKEY or Verint Smart Support?

TRACcess eKEY ships an update every 9 months, and Verint Smart Support every 21 months. Most recently, TRACcess eKEY was updated on October 8, 2026 and Verint Smart Support on September 29, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*