# NetSupport Manager Control vs HelpDesk Viewer

The clearest difference is in-app purchases: NetSupport Manager Control at none against HelpDesk Viewer's 2. NetSupport Manager Control also leads on iOS requirement (12.3 vs 15). On price, rating, review sentiment and ratings volume there is nothing between them.

Both are free to download. HelpDesk Viewer sells 2 one-off in-app purchases. NetSupport Manager Control asks for nothing beyond the download.

On the App Store both sit at effectively the same score — 3.5 for NetSupport Manager Control against 3.6 for HelpDesk Viewer. Both are backed by a comparable volume of ratings — 2 and 5 respectively. Written reviews are what separate them: 74% of NetSupport Manager Control's written reviews are positive against 71% of HelpDesk Viewer's.

NetSupport Manager Control ships an update every 2 months, HelpDesk Viewer every 5 weeks. The most recent releases landed on June 10, 2026 and September 10, 2026 respectively.

## The numbers

| Metric | NetSupport Manager Control | HelpDesk Viewer |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.5 (2 ratings)](https://appshunter.io/ios/app/netsupport-manager-control/id548622961/reviews) | **[3.6 (5 ratings)](https://appshunter.io/ios/app/helpdesk-viewer/id1525998491/reviews)** |
| Number of ratings | 2 | **5** |
| Positive reviews | **73.7% of reviews** | 71.4% of reviews |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 5 weeks** |
| Monetization | Free | Free |
| Size | 15 MB | 44 MB |
| Requires iOS | **12.3** | 15 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [NetSupport Ltd](https://appshunter.io/developer/447583619) | [IDrive Incorporated](https://appshunter.io/developer/295113649) |

## What reviewers say

### NetSupport Manager Control

[App page](https://appshunter.io/ios/app/netsupport-manager-control/id548622961)

Access and manage remote computers from your iOS device. View, chat, and control PCs with full remote capabilities, including hardware inventory and secure encryption. Ideal for IT professionals needing on-the-go support.

**Highlights:** Remote control (view, share, control), Text chat and messaging, Thumbnail view of connected clients, Hardware inventory reports, PIN Connect for instant user location, Secure encryption options, Multi-monitor support

**Features:** macOS Compatibility

**In-app purchases:** none


### HelpDesk Viewer

[App page](https://appshunter.io/ios/app/helpdesk-viewer/id1525998491)

Remotely connect to customer devices to provide technical support. Chat with clients, manage queries, and transfer files directly from your mobile device for efficient issue resolution.

**Highlights:** Remote device connection, In-session chat, Query management, File transfer, Access logs

**Features:** macOS Compatibility

**In-app purchases (2)**

| Purchase | Price | Billing |
| --- | --- | --- |
| 1 Technician plan at $9.99 | $9.99 | one-time |
| 1 Technician plan at $99.99 | $99.99 | one-time |


## Frequently asked questions

### Is NetSupport Manager Control free?

NetSupport Manager Control is free to download, with no in-app purchases.

### Is HelpDesk Viewer free?

HelpDesk Viewer is free to download, with in-app purchases available.

### Which has better reviews, NetSupport Manager Control or HelpDesk Viewer?

HelpDesk Viewer is rated higher. NetSupport Manager Control averages 3.5 out of 5 from 2 ratings, while HelpDesk Viewer averages 3.6 from 5 ratings.

### Do NetSupport Manager Control or HelpDesk Viewer have ads?

Neither NetSupport Manager Control nor HelpDesk Viewer shows ads.

### Which is updated more often, NetSupport Manager Control or HelpDesk Viewer?

NetSupport Manager Control ships an update every 2 months, and HelpDesk Viewer every 5 weeks. Most recently, NetSupport Manager Control was updated on June 10, 2026 and HelpDesk Viewer on September 10, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*