# Zendesk Chat vs Crisp

Zendesk Chat and Crisp are too close to call on the numbers: across 10 compared parameters — price, rating, review sentiment and ratings volume among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.5 for Zendesk Chat against 4.4 for Crisp. Both are backed by a comparable volume of ratings — 758 and 520 respectively. Written reviews are what separate them: 69% of Zendesk Chat's written reviews are positive against 71% of Crisp's.

Zendesk Chat ships an update every 6 weeks, Crisp every 2 months. The most recent releases landed on September 22, 2026 and September 15, 2026 respectively.

## The numbers

| Metric | Zendesk Chat | Crisp |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (758 ratings)](https://appshunter.io/ios/app/zendesk-chat/id549057844/reviews)** | [4.4 (520 ratings)](https://appshunter.io/ios/app/crisp/id1085770229/reviews) |
| Number of ratings | **758** | 520 |
| Positive reviews | 68.9% of reviews | **70.9% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 6 weeks** | Every 2 months |
| Monetization | Free | Free |
| Size | 48 MB | 87 MB |
| Requires iOS | 17.0 | **16.6** |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [Crisp IM SARL](https://appshunter.io/developer/1085703893) |

## What reviewers say

### Zendesk Chat

[App page](https://appshunter.io/ios/app/zendesk-chat/id549057844)

This app enables businesses to engage with website visitors in real-time through live chat. It allows for managing conversations, monitoring online users, and providing enhanced customer support from any location. Features include push notifications, agent collaboration tools, and chat history access.

**Highlights:** Manage conversations on the go, Monitor website visitors in real-time, View visitor website activity, Push notifications for new messages, Agent-to-agent chat collaboration, Pre-written response shortcuts

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Instant notifications
- 🔒 Secure and reliable
- 👍 Simple and easy to use
- 👍 Great for small businesses
- 👍 Excellent customer service

**What reviewers complain about**

- 🐛 Frequent disconnections and login issues
- 🐛 Inconsistent push notifications
- 🐛 Buggy and unstable app
- 🐛 Limited functionality compared to desktop
- 🔋 Drains battery quickly

**Reported bugs**

- App freezes and crashes
- Login button not working
- Inability to see full chat messages
- Disconnections and lost chats
- Incorrect online/offline status display

**Requested features**

- Dark mode option
- Ability to stay logged in and receive notifications in the background
- Improved chat history and visitor tracking
- iPad app support
- Customization options for alerts and notifications


### Crisp

[App page](https://appshunter.io/ios/app/crisp/id1085770229)

Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.

**Highlights:** Multi-channel customer inbox, Team inbox management, Mobile-optimized experience, CRM integration, Chatbots, Help articles and shortcuts

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- ⭐ Excellent app
- 🚀 Great features
- 👍 User-friendly
- 💰 Affordable
- 🌟 Fantastic support

**What reviewers complain about**

- 🐛 Crashes and freezes
- 🔇 Notification issues
- 📱 Limited mobile functionality
- 🔍 Lacking advanced analytics
- 🌐 Compatibility problems

**Reported bugs**

- Login screen freezes
- Incompatible with newer iOS versions
- Notification sound not working
- Conversation filtering issues
- Inability to edit user profiles

**Requested features**

- Dark mode option
- Bulk message management
- Improved mobile UI/UX
- Advanced analytics and reporting
- Customizable notification settings


## Frequently asked questions

### Is Zendesk Chat free?

Zendesk Chat is free to download, with no in-app purchases.

### Is Crisp free?

Crisp is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Chat or Crisp?

Zendesk Chat is rated higher. Zendesk Chat averages 4.5 out of 5 from 758 ratings, while Crisp averages 4.4 from 520 ratings.

### Do Zendesk Chat or Crisp have ads?

Neither Zendesk Chat nor Crisp shows ads.

### Which is updated more often, Zendesk Chat or Crisp?

Zendesk Chat ships an update every 6 weeks, and Crisp every 2 months. Most recently, Zendesk Chat was updated on September 22, 2026 and Crisp on September 15, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*