# Zendesk Chat vs HappyFox Chat 2.0

The clearest difference is rating: Zendesk Chat at 4.5 against HappyFox Chat 2.0's 4.0. Zendesk Chat also leads on ratings volume (756 vs 4). HappyFox Chat 2.0's advantage is iOS requirement (12.0 vs 17.0). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zendesk Chat holds the better App Store score, 4.5 against 4.0. That said, the two scores are not equally well evidenced: Zendesk Chat has 756 ratings behind it against 4, so its average is the more settled of the two.

Zendesk Chat ships an update every 6 weeks, HappyFox Chat 2.0 monthly. The most recent releases landed on October 22, 2026 and October 29, 2026 respectively.

## The numbers

| Metric | Zendesk Chat | HappyFox Chat 2.0 |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (756 ratings)](https://appshunter.io/ios/app/zendesk-chat/id549057844/reviews)** | [4.0 (4 ratings)](https://appshunter.io/ios/app/happyfox-chat-20/id1488919909/reviews) |
| Number of ratings | **756** | 4 |
| Positive reviews | 68.9% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 weeks | **Monthly** |
| Monetization | Free | Free |
| Size | 48 MB | 27 MB |
| Requires iOS | 17.0 | **12.0** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [HappyFox Inc](https://appshunter.io/developer/906425790) |

## What reviewers say

### Zendesk Chat

[App page](https://appshunter.io/ios/app/zendesk-chat/id549057844)

This app enables businesses to engage with website visitors in real-time through live chat. It allows for managing conversations, monitoring online users, and providing enhanced customer support from any location. Features include push notifications, agent collaboration tools, and chat history access.

**Highlights:** Manage conversations on the go, Monitor website visitors in real-time, View visitor website activity, Push notifications for new messages, Agent-to-agent chat collaboration, Pre-written response shortcuts

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Instant notifications
- 🔒 Secure and reliable
- 👍 Simple and easy to use
- 👍 Great for small businesses
- 👍 Excellent customer service

**What reviewers complain about**

- 🐛 Frequent disconnections and login issues
- 🐛 Inconsistent push notifications
- 🐛 Buggy and unstable app
- 🐛 Limited functionality compared to desktop
- 🔋 Drains battery quickly

**Reported bugs**

- App freezes and crashes
- Login button not working
- Inability to see full chat messages
- Disconnections and lost chats
- Incorrect online/offline status display

**Requested features**

- Dark mode option
- Ability to stay logged in and receive notifications in the background
- Improved chat history and visitor tracking
- iPad app support
- Customization options for alerts and notifications


### HappyFox Chat 2.0

[App page](https://appshunter.io/ios/app/happyfox-chat-20/id1488919909)

This app allows businesses to manage live chat requests from their website on the go. It offers a refreshed design for an improved user experience, with features like handling attachments, canned responses, and transferring chats.

**Highlights:** Manage live chat requests on the go, All-new design for best-in-class UX, Secure login with Touch-ID/Face-ID, Handle attachments, tags, and canned responses, Switch between multiple chats easily, Monitor new support agents, Access chat history and queued chats

**In-app purchases:** none


## Frequently asked questions

### Is Zendesk Chat free?

Zendesk Chat is free to download, with no in-app purchases.

### Is HappyFox Chat 2.0 free?

HappyFox Chat 2.0 is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Chat or HappyFox Chat 2.0?

Zendesk Chat is rated higher. Zendesk Chat averages 4.5 out of 5 from 756 ratings, while HappyFox Chat 2.0 averages 4.0 from 4 ratings.

### Do Zendesk Chat or HappyFox Chat 2.0 have ads?

Neither Zendesk Chat nor HappyFox Chat 2.0 shows ads.

### Which is updated more often, Zendesk Chat or HappyFox Chat 2.0?

Zendesk Chat ships an update every 6 weeks, and HappyFox Chat 2.0 monthly. Most recently, Zendesk Chat was updated on October 22, 2026 and HappyFox Chat 2.0 on October 29, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*