# Zendesk Chat vs Pure Chat

Zendesk Chat and Pure Chat both sit at 4.5 stars, but that hides the real split: 69% of Zendesk Chat's written reviews are positive against 16% of Pure Chat's. Pure Chat's advantage is iOS requirement (12.0 vs 17.0). On price, rating, ratings volume and update cadence there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zendesk Chat holds the better App Store score, 4.5 against 4.4. Both are backed by a comparable volume of ratings — 756 and 574 respectively. Written reviews point the same way: 69% of Zendesk Chat's written reviews are positive against 16% of Pure Chat's.

Zendesk Chat ships an update every 6 weeks, Pure Chat every 3 weeks. Both last shipped on October 22, 2026.

## The numbers

| Metric | Zendesk Chat | Pure Chat |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (756 ratings)](https://appshunter.io/ios/app/zendesk-chat/id549057844/reviews)** | [4.4 (574 ratings)](https://appshunter.io/ios/app/pure-chat-live-website-chat/id1504100695/reviews) |
| Number of ratings | **756** | 574 |
| Positive reviews | **68.9% of reviews** | 16.2% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 weeks | **Every 3 weeks** |
| Monetization | Free | Free |
| Size | 48 MB | 77 MB |
| Requires iOS | 17.0 | **12.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [Ruby Receptionists](https://appshunter.io/developer/1045646703) |

## What reviewers say

### Zendesk Chat

[App page](https://appshunter.io/ios/app/zendesk-chat/id549057844)

This app enables businesses to engage with website visitors in real-time through live chat. It allows for managing conversations, monitoring online users, and providing enhanced customer support from any location. Features include push notifications, agent collaboration tools, and chat history access.

**Highlights:** Manage conversations on the go, Monitor website visitors in real-time, View visitor website activity, Push notifications for new messages, Agent-to-agent chat collaboration, Pre-written response shortcuts

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Instant notifications
- 🔒 Secure and reliable
- 👍 Simple and easy to use
- 👍 Great for small businesses
- 👍 Excellent customer service

**What reviewers complain about**

- 🐛 Frequent disconnections and login issues
- 🐛 Inconsistent push notifications
- 🐛 Buggy and unstable app
- 🐛 Limited functionality compared to desktop
- 🔋 Drains battery quickly

**Reported bugs**

- App freezes and crashes
- Login button not working
- Inability to see full chat messages
- Disconnections and lost chats
- Incorrect online/offline status display

**Requested features**

- Dark mode option
- Ability to stay logged in and receive notifications in the background
- Improved chat history and visitor tracking
- iPad app support
- Customization options for alerts and notifications


### Pure Chat

[App page](https://appshunter.io/ios/app/pure-chat-live-website-chat/id1504100695)

Connect with website visitors and customers in real time through live chat. Engage instantly with new visitors or existing customers to answer questions and provide support from anywhere.

**Highlights:** Real-time visitor engagement, Instant customer support, Mobile chat access, New visitor notifications, Availability status control, Historical chat transcripts

**In-app purchases:** none

**What reviewers like**

- 🔒 Secure and reliable product
- 💬 Effective live chat feature for website visitors
- 💰 Reasonable pricing for the service
- 👍 Works well on desktop version
- 📈 Generates decent customer orders

**What reviewers complain about**

- 🔔 Unreliable or missing notifications on mobile
- 📱 Poor iPhone/iOS app performance
- 🐛 Frequent app crashes and freezing
- ⏱️ Slow response times and lag
- 🔐 Automatic logout issues requiring frequent re-login

**Reported bugs**

- App notifications not delivering on iOS
- Chat window spinning/reconnecting indefinitely
- App crashes on latest iOS versions
- Chat toggle status not registering correctly
- Menu icon disappearing after ending chat on iPad

**Requested features**

- Desktop application for Windows/Mac
- Persistent login sessions on mobile
- Quick access to canned messages on mobile
- Better iPad landscape orientation support
- Improved notification system reliability


## Frequently asked questions

### Is Zendesk Chat free?

Zendesk Chat is free to download, with no in-app purchases.

### Is Pure Chat free?

Pure Chat is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Chat or Pure Chat?

Zendesk Chat is rated higher. Zendesk Chat averages 4.5 out of 5 from 756 ratings, while Pure Chat averages 4.4 from 574 ratings.

### Do Zendesk Chat or Pure Chat have ads?

Neither Zendesk Chat nor Pure Chat shows ads.

### Which is updated more often, Zendesk Chat or Pure Chat?

Zendesk Chat ships an update every 6 weeks, and Pure Chat every 3 weeks. Most recently, Zendesk Chat was updated on October 22, 2026 and Pure Chat on October 22, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*