# Zendesk Chat vs Dispatch Sales

The clearest difference is rating: Dispatch Sales at 5.0 against Zendesk Chat's 4.5. Zendesk Chat's advantage is ratings volume (758 vs 9). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Dispatch Sales holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: Zendesk Chat has 758 ratings behind it against 9, so its average is the more settled of the two.

Zendesk Chat ships an update every 6 weeks, Dispatch Sales monthly. The most recent releases landed on October 16, 2026 and October 13, 2026 respectively.

## The numbers

| Metric | Zendesk Chat | Dispatch Sales |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.5 (758 ratings)](https://appshunter.io/ios/app/zendesk-chat/id549057844/reviews) | **[5.0 (9 ratings)](https://appshunter.io/ios/app/dispatch-sales/id1586569105/reviews)** |
| Number of ratings | **758** | 9 |
| Positive reviews | 68.9% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 weeks | **Monthly** |
| Monetization | Free | Free |
| Size | 48 MB | 129 MB |
| Requires iOS | 17.0 | **16.4** |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 17+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [inSitu Mobile Software](https://appshunter.io/developer/1024207604) |

## What reviewers say

### Zendesk Chat

[App page](https://appshunter.io/ios/app/zendesk-chat/id549057844)

This app enables businesses to engage with website visitors in real-time through live chat. It allows for managing conversations, monitoring online users, and providing enhanced customer support from any location. Features include push notifications, agent collaboration tools, and chat history access.

**Highlights:** Manage conversations on the go, Monitor website visitors in real-time, View visitor website activity, Push notifications for new messages, Agent-to-agent chat collaboration, Pre-written response shortcuts

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Instant notifications
- 🔒 Secure and reliable
- 👍 Simple and easy to use
- 👍 Great for small businesses
- 👍 Excellent customer service

**What reviewers complain about**

- 🐛 Frequent disconnections and login issues
- 🐛 Inconsistent push notifications
- 🐛 Buggy and unstable app
- 🐛 Limited functionality compared to desktop
- 🔋 Drains battery quickly

**Reported bugs**

- App freezes and crashes
- Login button not working
- Inability to see full chat messages
- Disconnections and lost chats
- Incorrect online/offline status display

**Requested features**

- Dark mode option
- Ability to stay logged in and receive notifications in the background
- Improved chat history and visitor tracking
- iPad app support
- Customization options for alerts and notifications


### Dispatch Sales

[App page](https://appshunter.io/ios/app/dispatch-sales/id1586569105)

This app streamlines delivery operations for wholesale distributors and their drivers. It offers route management, proof of delivery capture with signatures and photos, and integration with accounting systems. Real-time updates and advanced route optimization enhance efficiency.

**Highlights:** Seamless delivery management, Proof of delivery capture, Accounting system integration, Advanced route optimization, Real-time updates and notifications, Comprehensive reporting and analytics

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Zendesk Chat free?

Zendesk Chat is free to download, with no in-app purchases.

### Is Dispatch Sales free?

Dispatch Sales is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Chat or Dispatch Sales?

Dispatch Sales is rated higher. Zendesk Chat averages 4.5 out of 5 from 758 ratings, while Dispatch Sales averages 5.0 from 9 ratings.

### Do Zendesk Chat or Dispatch Sales have ads?

Neither Zendesk Chat nor Dispatch Sales shows ads.

### Which is updated more often, Zendesk Chat or Dispatch Sales?

Zendesk Chat ships an update every 6 weeks, and Dispatch Sales monthly. Most recently, Zendesk Chat was updated on October 16, 2026 and Dispatch Sales on October 13, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*