# Zendesk Chat vs LiveAgent

The clearest difference is review sentiment: Zendesk Chat at 69% against LiveAgent's 17%. Zendesk Chat also leads on rating (4.5 vs 1.7) and ratings volume (758 vs 12). LiveAgent's advantage is iOS requirement (13.0 vs 17.0). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zendesk Chat holds the better App Store score, 4.5 against 1.7. That said, the two scores are not equally well evidenced: Zendesk Chat has 758 ratings behind it against 12, so its average is the more settled of the two. Written reviews point the same way: 69% of Zendesk Chat's written reviews are positive against 17% of LiveAgent's.

Zendesk Chat ships an update every 6 weeks, LiveAgent every 2 months. The most recent releases landed on October 16, 2026 and September 21, 2026 respectively.

## The numbers

| Metric | Zendesk Chat | LiveAgent |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (758 ratings)](https://appshunter.io/ios/app/zendesk-chat/id549057844/reviews)** | [1.7 (12 ratings)](https://appshunter.io/ios/app/liveagent/id661142245/reviews) |
| Number of ratings | **758** | 12 |
| Positive reviews | **68.9% of reviews** | 16.7% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 6 weeks** | Every 2 months |
| Monetization | Free | Free |
| Size | 48 MB | 6 MB |
| Requires iOS | 17.0 | **13.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [Quality Unit s.r.o.](https://appshunter.io/developer/496195073) |

## What reviewers say

### Zendesk Chat

[App page](https://appshunter.io/ios/app/zendesk-chat/id549057844)

This app enables businesses to engage with website visitors in real-time through live chat. It allows for managing conversations, monitoring online users, and providing enhanced customer support from any location. Features include push notifications, agent collaboration tools, and chat history access.

**Highlights:** Manage conversations on the go, Monitor website visitors in real-time, View visitor website activity, Push notifications for new messages, Agent-to-agent chat collaboration, Pre-written response shortcuts

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Instant notifications
- 🔒 Secure and reliable
- 👍 Simple and easy to use
- 👍 Great for small businesses
- 👍 Excellent customer service

**What reviewers complain about**

- 🐛 Frequent disconnections and login issues
- 🐛 Inconsistent push notifications
- 🐛 Buggy and unstable app
- 🐛 Limited functionality compared to desktop
- 🔋 Drains battery quickly

**Reported bugs**

- App freezes and crashes
- Login button not working
- Inability to see full chat messages
- Disconnections and lost chats
- Incorrect online/offline status display

**Requested features**

- Dark mode option
- Ability to stay logged in and receive notifications in the background
- Improved chat history and visitor tracking
- iPad app support
- Customization options for alerts and notifications


### LiveAgent

[App page](https://appshunter.io/ios/app/liveagent/id661142245)

This comprehensive customer support application offers a suite of tools for managing inquiries across multiple channels. It enables real-time chat, ticket resolution, and social media monitoring, all accessible from a mobile device. Integrates with over 50 other business applications to streamline workflows.

**Highlights:** Live chat with push notifications, Ticket resolution and management, Social media monitoring, Support portal access, Integration with 50+ apps, On-the-go productivity

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Zendesk Chat free?

Zendesk Chat is free to download, with no in-app purchases.

### Is LiveAgent free?

LiveAgent is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Chat or LiveAgent?

Zendesk Chat is rated higher. Zendesk Chat averages 4.5 out of 5 from 758 ratings, while LiveAgent averages 1.7 from 12 ratings.

### Do Zendesk Chat or LiveAgent have ads?

Neither Zendesk Chat nor LiveAgent shows ads.

### Which is updated more often, Zendesk Chat or LiveAgent?

Zendesk Chat ships an update every 6 weeks, and LiveAgent every 2 months. Most recently, Zendesk Chat was updated on October 16, 2026 and LiveAgent on September 21, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*