# Zendesk Chat vs Smoke

Zendesk Chat and Smoke are too close to call on the numbers: across 6 compared parameters — price, update cadence, ads and in-app purchases among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zendesk Chat ships an update every 6 weeks, Smoke every 5 weeks. The most recent releases landed on October 22, 2026 and October 13, 2026 respectively.

## The numbers

| Metric | Zendesk Chat | Smoke |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (756 ratings)](https://appshunter.io/ios/app/zendesk-chat/id549057844/reviews)** | — |
| Number of ratings | **756** | — |
| Positive reviews | 68.9% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 weeks | **Every 5 weeks** |
| Monetization | Free | — |
| Size | 48 MB | 7 MB |
| Requires iOS | 17.0 | 17.0 |
| Devices | **iPhone, iPad** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [Smoke Studio, Inc](https://appshunter.io/developer/6775647034) |

## What reviewers say

### Zendesk Chat

[App page](https://appshunter.io/ios/app/zendesk-chat/id549057844)

This app enables businesses to engage with website visitors in real-time through live chat. It allows for managing conversations, monitoring online users, and providing enhanced customer support from any location. Features include push notifications, agent collaboration tools, and chat history access.

**Highlights:** Manage conversations on the go, Monitor website visitors in real-time, View visitor website activity, Push notifications for new messages, Agent-to-agent chat collaboration, Pre-written response shortcuts

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Instant notifications
- 🔒 Secure and reliable
- 👍 Simple and easy to use
- 👍 Great for small businesses
- 👍 Excellent customer service

**What reviewers complain about**

- 🐛 Frequent disconnections and login issues
- 🐛 Inconsistent push notifications
- 🐛 Buggy and unstable app
- 🐛 Limited functionality compared to desktop
- 🔋 Drains battery quickly

**Reported bugs**

- App freezes and crashes
- Login button not working
- Inability to see full chat messages
- Disconnections and lost chats
- Incorrect online/offline status display

**Requested features**

- Dark mode option
- Ability to stay logged in and receive notifications in the background
- Improved chat history and visitor tracking
- iPad app support
- Customization options for alerts and notifications


### Smoke

[App page](https://appshunter.io/ios/app/smoke/id6775647032)

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Zendesk Chat free?

Zendesk Chat is free to download, with no in-app purchases.

### Is Smoke free?

Smoke is free to download, with no in-app purchases.

### Do Zendesk Chat or Smoke have ads?

Neither Zendesk Chat nor Smoke shows ads.

### Which is updated more often, Zendesk Chat or Smoke?

Zendesk Chat ships an update every 6 weeks, and Smoke every 5 weeks. Most recently, Zendesk Chat was updated on October 22, 2026 and Smoke on October 13, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*