# Zendesk Chat vs Freshdesk

Zendesk Chat and Freshdesk both sit at 4.5 stars, but that hides the real split: 69% of Zendesk Chat's written reviews are positive against 34% of Freshdesk's. Zendesk Chat also leads on monetization model (free vs freemium). Freshdesk's advantage is update cadence (weekly vs every 6 weeks) and ratings volume (3K vs 756). On price, rating, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.5 for Zendesk Chat against 4.5 for Freshdesk. Both are backed by a comparable volume of ratings — 756 and 3K respectively. Written reviews are what separate them: 69% of Zendesk Chat's written reviews are positive against 34% of Freshdesk's.

Zendesk Chat ships an update every 6 weeks, Freshdesk weekly. The most recent releases landed on October 22, 2026 and October 29, 2026 respectively.

## The numbers

| Metric | Zendesk Chat | Freshdesk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (756 ratings)](https://appshunter.io/ios/app/zendesk-chat/id549057844/reviews)** | [4.5 (3K ratings)](https://appshunter.io/ios/app/freshdesk/id849713306/reviews) |
| Number of ratings | 756 | **3K** |
| Positive reviews | **68.9% of reviews** | 33.8% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 weeks | **Weekly** |
| Monetization | **Free** | Freemium |
| Size | 48 MB | 138 MB |
| Requires iOS | 17.0 | **15.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) |

## What reviewers say

### Zendesk Chat

[App page](https://appshunter.io/ios/app/zendesk-chat/id549057844)

This app enables businesses to engage with website visitors in real-time through live chat. It allows for managing conversations, monitoring online users, and providing enhanced customer support from any location. Features include push notifications, agent collaboration tools, and chat history access.

**Highlights:** Manage conversations on the go, Monitor website visitors in real-time, View visitor website activity, Push notifications for new messages, Agent-to-agent chat collaboration, Pre-written response shortcuts

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Instant notifications
- 🔒 Secure and reliable
- 👍 Simple and easy to use
- 👍 Great for small businesses
- 👍 Excellent customer service

**What reviewers complain about**

- 🐛 Frequent disconnections and login issues
- 🐛 Inconsistent push notifications
- 🐛 Buggy and unstable app
- 🐛 Limited functionality compared to desktop
- 🔋 Drains battery quickly

**Reported bugs**

- App freezes and crashes
- Login button not working
- Inability to see full chat messages
- Disconnections and lost chats
- Incorrect online/offline status display

**Requested features**

- Dark mode option
- Ability to stay logged in and receive notifications in the background
- Improved chat history and visitor tracking
- iPad app support
- Customization options for alerts and notifications


### Freshdesk

[App page](https://appshunter.io/ios/app/freshdesk/id849713306)

Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.

**Highlights:** Manage tickets from email, phone, chat, and social media, Prioritize and assign tickets to agents, Automate routine tasks with scenarios, Delete tickets and block spam, Log time spent on tickets, Receive push notifications for updates

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🚀 Convenient mobile access
- 🚀 Helpful for on-the-go support
- 🚀 Great ticketing system
- 🚀 Well-executed app

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🐛 Buggy and unstable
- 🐛 Poor search and filtering
- 🐛 Clunky and frustrating UI
- 🐛 Missing key features from web version

**Reported bugs**

- Inability to reply to tickets
- Tickets not syncing properly
- Formatting issues with replies
- Compatibility issues with newer iOS versions
- Login problems and frequent logouts

**Requested features**

- Dark mode option
- Ability to save filters and preferences
- Improved search and filtering capabilities
- Integration with knowledge base
- Bulk ticket management tools


## Frequently asked questions

### Is Zendesk Chat free?

Zendesk Chat is free to download, with no in-app purchases.

### Is Freshdesk free?

Freshdesk is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Chat or Freshdesk?

Zendesk Chat is rated higher. Zendesk Chat averages 4.5 out of 5 from 756 ratings, while Freshdesk averages 4.5 from 3K ratings.

### Do Zendesk Chat or Freshdesk have ads?

Neither Zendesk Chat nor Freshdesk shows ads.

### Which is updated more often, Zendesk Chat or Freshdesk?

Zendesk Chat ships an update every 6 weeks, and Freshdesk weekly. Most recently, Zendesk Chat was updated on October 22, 2026 and Freshdesk on October 29, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*