# Zendesk Chat vs Tawk.to

The clearest difference is rating: Zendesk Chat at 4.5 against Tawk.to's 3.7. Zendesk Chat also leads on review sentiment (69% vs 59%) and ratings volume (758 vs 210). Tawk.to's advantage is update cadence (fortnightly vs every 6 weeks). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zendesk Chat holds the better App Store score, 4.5 against 3.7. Both are backed by a comparable volume of ratings — 758 and 210 respectively. Written reviews point the same way: 69% of Zendesk Chat's written reviews are positive against 59% of Tawk.to's.

Zendesk Chat ships an update every 6 weeks, Tawk.to fortnightly. The most recent releases landed on September 25, 2026 and September 23, 2026 respectively.

## The numbers

| Metric | Zendesk Chat | Tawk.to |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (758 ratings)](https://appshunter.io/ios/app/zendesk-chat/id549057844/reviews)** | [3.7 (210 ratings)](https://appshunter.io/ios/app/tawkto/id907458277/reviews) |
| Number of ratings | **758** | 210 |
| Positive reviews | **68.9% of reviews** | 58.6% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 weeks | **Fortnightly** |
| Monetization | Free | Free |
| Size | 48 MB | 133 MB |
| Requires iOS | 17.0 | **16.0** |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [tawk.to](https://appshunter.io/developer/907458280) |

## What reviewers say

### Zendesk Chat

[App page](https://appshunter.io/ios/app/zendesk-chat/id549057844)

This app enables businesses to engage with website visitors in real-time through live chat. It allows for managing conversations, monitoring online users, and providing enhanced customer support from any location. Features include push notifications, agent collaboration tools, and chat history access.

**Highlights:** Manage conversations on the go, Monitor website visitors in real-time, View visitor website activity, Push notifications for new messages, Agent-to-agent chat collaboration, Pre-written response shortcuts

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Instant notifications
- 🔒 Secure and reliable
- 👍 Simple and easy to use
- 👍 Great for small businesses
- 👍 Excellent customer service

**What reviewers complain about**

- 🐛 Frequent disconnections and login issues
- 🐛 Inconsistent push notifications
- 🐛 Buggy and unstable app
- 🐛 Limited functionality compared to desktop
- 🔋 Drains battery quickly

**Reported bugs**

- App freezes and crashes
- Login button not working
- Inability to see full chat messages
- Disconnections and lost chats
- Incorrect online/offline status display

**Requested features**

- Dark mode option
- Ability to stay logged in and receive notifications in the background
- Improved chat history and visitor tracking
- iPad app support
- Customization options for alerts and notifications


### Tawk.to

[App page](https://appshunter.io/ios/app/tawkto/id907458277)

This free live chat application enables website owners to monitor and interact with visitors in real-time. It also offers a free, customizable page for communication. The service is entirely free with no hidden costs or spam.

**Highlights:** Live chat with website visitors, Visitor monitoring, Free customizable page, Real-time communication, No spam or hidden costs

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Useful and free
- 🚀 Excellent functionality
- 💡 Great customer support and suggestions
- 🔒 Secure and reliable
- 👍 Easy to use

**What reviewers complain about**

- 🐛 Notifications not working
- 🐛 Chats keep crashing
- 🐛 Frequent logouts
- 🐛 Glitchy and unstable
- 🐛 Slow performance

**Reported bugs**

- Frequent crashes and freezes
- Unreliable notifications
- Inconsistent chat history
- Login and logout issues
- Compatibility problems with newer iOS versions

**Requested features**

- Dark mode
- Multilingual support
- Improved notification system
- Visitor history and analytics
- Attachment support in chat


## Frequently asked questions

### Is Zendesk Chat free?

Zendesk Chat is free to download, with no in-app purchases.

### Is Tawk.to free?

Tawk.to is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Chat or Tawk.to?

Zendesk Chat is rated higher. Zendesk Chat averages 4.5 out of 5 from 758 ratings, while Tawk.to averages 3.7 from 210 ratings.

### Do Zendesk Chat or Tawk.to have ads?

Neither Zendesk Chat nor Tawk.to shows ads.

### Which is updated more often, Zendesk Chat or Tawk.to?

Zendesk Chat ships an update every 6 weeks, and Tawk.to fortnightly. Most recently, Zendesk Chat was updated on September 25, 2026 and Tawk.to on September 23, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*