# Zendesk Chat vs Tidio

The clearest difference is monetization model: Zendesk Chat at free against Tidio's freemium. Tidio's advantage is update cadence (every 9 days vs every 6 weeks) and rating (4.8 vs 4.5). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Tidio holds the better App Store score, 4.8 against 4.5. That said, the two scores are not equally well evidenced: Tidio has 4.8K ratings behind it against 758, so its average is the more settled of the two. Written reviews point the same way: 69% of Zendesk Chat's written reviews are positive against 83% of Tidio's.

Zendesk Chat ships an update every 6 weeks, Tidio every 9 days. Both last shipped on September 25, 2026.

## The numbers

| Metric | Zendesk Chat | Tidio |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.5 (758 ratings)](https://appshunter.io/ios/app/zendesk-chat/id549057844/reviews) | **[4.8 (4.8K ratings)](https://appshunter.io/ios/app/tidio/id916822567/reviews)** |
| Number of ratings | 758 | **4.8K** |
| Positive reviews | 68.9% of reviews | **82.8% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 weeks | **Every 9 days** |
| Monetization | **Free** | Freemium |
| Size | 48 MB | 64 MB |
| Requires iOS | 17.0 | **13.4** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 17+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [TIDIO POLAND SP Z O O](https://appshunter.io/developer/916822566) |

## What reviewers say

### Zendesk Chat

[App page](https://appshunter.io/ios/app/zendesk-chat/id549057844)

This app enables businesses to engage with website visitors in real-time through live chat. It allows for managing conversations, monitoring online users, and providing enhanced customer support from any location. Features include push notifications, agent collaboration tools, and chat history access.

**Highlights:** Manage conversations on the go, Monitor website visitors in real-time, View visitor website activity, Push notifications for new messages, Agent-to-agent chat collaboration, Pre-written response shortcuts

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Instant notifications
- 🔒 Secure and reliable
- 👍 Simple and easy to use
- 👍 Great for small businesses
- 👍 Excellent customer service

**What reviewers complain about**

- 🐛 Frequent disconnections and login issues
- 🐛 Inconsistent push notifications
- 🐛 Buggy and unstable app
- 🐛 Limited functionality compared to desktop
- 🔋 Drains battery quickly

**Reported bugs**

- App freezes and crashes
- Login button not working
- Inability to see full chat messages
- Disconnections and lost chats
- Incorrect online/offline status display

**Requested features**

- Dark mode option
- Ability to stay logged in and receive notifications in the background
- Improved chat history and visitor tracking
- iPad app support
- Customization options for alerts and notifications


### Tidio

[App page](https://appshunter.io/ios/app/tidio/id916822567)

This app provides an all-in-one AI customer support solution for businesses. It combines live chat, chatbots, and lead generation tools to enhance customer satisfaction and drive sales. Manage customer interactions and gather visitor information from anywhere.

**Highlights:** Live chat with customers, AI-powered chatbots for lead generation, Quick response templates, Real-time visitor list, Detailed visitor information, Push notifications for new messages

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 🚀 Responsive and fast
- 💡 Helpful chatbot features
- 🤝 Great for customer communication
- 💰 Affordable pricing

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🔄 Frequent app crashes and glitches
- 🔒 Concerns about data privacy
- 💰 Limitations in free plan
- 📱 Mobile app lacking features

**Reported bugs**

- Inability to stay logged in
- Failure to show live chat messages
- Blurring of customer information
- Frequent app log-outs

**Requested features**

- Multi-account support
- Customizable notification sounds
- Improved mobile app functionality
- Integration with other platforms
- More detailed analytics and reporting


## Frequently asked questions

### Is Zendesk Chat free?

Zendesk Chat is free to download, with no in-app purchases.

### Is Tidio free?

Tidio is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Chat or Tidio?

Tidio is rated higher. Zendesk Chat averages 4.5 out of 5 from 758 ratings, while Tidio averages 4.8 from 4.8K ratings.

### Do Zendesk Chat or Tidio have ads?

Neither Zendesk Chat nor Tidio shows ads.

### Which is updated more often, Zendesk Chat or Tidio?

Zendesk Chat ships an update every 6 weeks, and Tidio every 9 days. Most recently, Zendesk Chat was updated on September 25, 2026 and Tidio on September 25, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*