# Zendesk Chat vs Formilla Live Chat

The clearest difference is rating: Zendesk Chat at 4.5 against Formilla Live Chat's 3.3. Zendesk Chat also leads on ratings volume (756 vs 9) and update cadence (every 6 weeks vs every 3 months). Formilla Live Chat's advantage is iOS requirement (15.0 vs 17.0). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zendesk Chat holds the better App Store score, 4.5 against 3.3. That said, the two scores are not equally well evidenced: Zendesk Chat has 756 ratings behind it against 9, so its average is the more settled of the two. Written reviews point the same way: 69% of Zendesk Chat's written reviews are positive against 62% of Formilla Live Chat's.

Zendesk Chat ships an update every 6 weeks, Formilla Live Chat every 3 months. The most recent releases landed on October 22, 2026 and October 24, 2026 respectively.

## The numbers

| Metric | Zendesk Chat | Formilla Live Chat |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (756 ratings)](https://appshunter.io/ios/app/zendesk-chat/id549057844/reviews)** | [3.3 (9 ratings)](https://appshunter.io/ios/app/formilla-live-chat/id978199882/reviews) |
| Number of ratings | **756** | 9 |
| Positive reviews | **68.9% of reviews** | 61.5% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 6 weeks** | Every 3 months |
| Monetization | Free | Free |
| Size | 48 MB | 15 MB |
| Requires iOS | 17.0 | **15.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [Formilla.com](https://appshunter.io/developer/978199881) |

## What reviewers say

### Zendesk Chat

[App page](https://appshunter.io/ios/app/zendesk-chat/id549057844)

This app enables businesses to engage with website visitors in real-time through live chat. It allows for managing conversations, monitoring online users, and providing enhanced customer support from any location. Features include push notifications, agent collaboration tools, and chat history access.

**Highlights:** Manage conversations on the go, Monitor website visitors in real-time, View visitor website activity, Push notifications for new messages, Agent-to-agent chat collaboration, Pre-written response shortcuts

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Instant notifications
- 🔒 Secure and reliable
- 👍 Simple and easy to use
- 👍 Great for small businesses
- 👍 Excellent customer service

**What reviewers complain about**

- 🐛 Frequent disconnections and login issues
- 🐛 Inconsistent push notifications
- 🐛 Buggy and unstable app
- 🐛 Limited functionality compared to desktop
- 🔋 Drains battery quickly

**Reported bugs**

- App freezes and crashes
- Login button not working
- Inability to see full chat messages
- Disconnections and lost chats
- Incorrect online/offline status display

**Requested features**

- Dark mode option
- Ability to stay logged in and receive notifications in the background
- Improved chat history and visitor tracking
- iPad app support
- Customization options for alerts and notifications


### Formilla Live Chat

[App page](https://appshunter.io/ios/app/formilla-live-chat/id978199882)

Enhance your website's customer engagement by enabling real-time chat with visitors, even when you're away. This tool offers instant installation, push notifications for new messages, and visitor monitoring to help you never miss an opportunity.

**Highlights:** Instant website installation, Push notifications for new chats, Real-time visitor monitoring, Canned messages for quick replies, Customizable chatbots, Branding and theme customization, Multi-language support

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Zendesk Chat free?

Zendesk Chat is free to download, with no in-app purchases.

### Is Formilla Live Chat free?

Formilla Live Chat is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Chat or Formilla Live Chat?

Zendesk Chat is rated higher. Zendesk Chat averages 4.5 out of 5 from 756 ratings, while Formilla Live Chat averages 3.3 from 9 ratings.

### Do Zendesk Chat or Formilla Live Chat have ads?

Neither Zendesk Chat nor Formilla Live Chat shows ads.

### Which is updated more often, Zendesk Chat or Formilla Live Chat?

Zendesk Chat ships an update every 6 weeks, and Formilla Live Chat every 3 months. Most recently, Zendesk Chat was updated on October 22, 2026 and Formilla Live Chat on October 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*