# Zendesk Chat vs Teamwork Desk

The clearest difference is review sentiment: Zendesk Chat at 69% against Teamwork Desk's 14%. Zendesk Chat also leads on rating (4.5 vs 2.0) and ratings volume (758 vs 20). Teamwork Desk's advantage is iOS requirement (13.0 vs 17.0). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zendesk Chat holds the better App Store score, 4.5 against 2.0. That said, the two scores are not equally well evidenced: Zendesk Chat has 758 ratings behind it against 20, so its average is the more settled of the two. Written reviews point the same way: 69% of Zendesk Chat's written reviews are positive against 14% of Teamwork Desk's.

Zendesk Chat ships an update every 6 weeks, Teamwork Desk every 2 months. The most recent releases landed on September 25, 2026 and June 11, 2026 respectively.

## The numbers

| Metric | Zendesk Chat | Teamwork Desk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (758 ratings)](https://appshunter.io/ios/app/zendesk-chat/id549057844/reviews)** | [2.0 (20 ratings)](https://appshunter.io/ios/app/teamwork-desk/id984925768/reviews) |
| Number of ratings | **758** | 20 |
| Positive reviews | **68.9% of reviews** | 13.8% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 6 weeks** | Every 2 months |
| Monetization | Free | Free |
| Size | 48 MB | 2 MB |
| Requires iOS | 17.0 | **13.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [Teamwork Crew Limited](https://appshunter.io/developer/568766324) |

## What reviewers say

### Zendesk Chat

[App page](https://appshunter.io/ios/app/zendesk-chat/id549057844)

This app enables businesses to engage with website visitors in real-time through live chat. It allows for managing conversations, monitoring online users, and providing enhanced customer support from any location. Features include push notifications, agent collaboration tools, and chat history access.

**Highlights:** Manage conversations on the go, Monitor website visitors in real-time, View visitor website activity, Push notifications for new messages, Agent-to-agent chat collaboration, Pre-written response shortcuts

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Instant notifications
- 🔒 Secure and reliable
- 👍 Simple and easy to use
- 👍 Great for small businesses
- 👍 Excellent customer service

**What reviewers complain about**

- 🐛 Frequent disconnections and login issues
- 🐛 Inconsistent push notifications
- 🐛 Buggy and unstable app
- 🐛 Limited functionality compared to desktop
- 🔋 Drains battery quickly

**Reported bugs**

- App freezes and crashes
- Login button not working
- Inability to see full chat messages
- Disconnections and lost chats
- Incorrect online/offline status display

**Requested features**

- Dark mode option
- Ability to stay logged in and receive notifications in the background
- Improved chat history and visitor tracking
- iPad app support
- Customization options for alerts and notifications


### Teamwork Desk

[App page](https://appshunter.io/ios/app/teamwork-desk/id984925768)

Manage your customer support helpdesk from anywhere. Create and update tickets, assign requests, and collaborate with your team on the go. Stay connected with customers and ensure timely responses, whether you're poolside or on a hike.

**Highlights:** Full help desk dashboard access, Create and reply to tickets, Bulk ticket updates, Add private team notes, Generate time logs, Manage agents and customers

**In-app purchases:** none


## Frequently asked questions

### Is Zendesk Chat free?

Zendesk Chat is free to download, with no in-app purchases.

### Is Teamwork Desk free?

Teamwork Desk is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Chat or Teamwork Desk?

Zendesk Chat is rated higher. Zendesk Chat averages 4.5 out of 5 from 758 ratings, while Teamwork Desk averages 2.0 from 20 ratings.

### Do Zendesk Chat or Teamwork Desk have ads?

Neither Zendesk Chat nor Teamwork Desk shows ads.

### Which is updated more often, Zendesk Chat or Teamwork Desk?

Zendesk Chat ships an update every 6 weeks, and Teamwork Desk every 2 months. Most recently, Zendesk Chat was updated on September 25, 2026 and Teamwork Desk on June 11, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*