# Serialna vs QueuePad for Customer Waitlist

The clearest difference is rating: QueuePad for Customer Waitlist at 4.3 against Serialna's 3.5. QueuePad for Customer Waitlist also leads on update cadence (every 6 weeks vs every 5 months) and ratings volume (18 vs 2). Serialna's advantage is review sentiment (50% vs 33%). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Serialna sells 3 in-app purchases, starting at $24.99 per month and QueuePad for Customer Waitlist sells 2 in-app purchases, starting at $19.99 per month. Whichever you choose, the download price is not the number that matters.

QueuePad for Customer Waitlist holds the better App Store score, 4.3 against 3.5. That said, the two scores are not equally well evidenced: QueuePad for Customer Waitlist has 18 ratings behind it against 2, so its average is the more settled of the two. Written reviews complicate that: 50% of Serialna's written reviews are positive against 33% of QueuePad for Customer Waitlist's, so the app with the better star average is not the one people write more warmly about.

Serialna ships an update every 5 months, QueuePad for Customer Waitlist every 6 weeks. The most recent releases landed on November 1, 2026 and November 2, 2026 respectively.

## The numbers

| Metric | Serialna | QueuePad for Customer Waitlist |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.5 (2 ratings)](https://appshunter.io/ios/app/serialna/id552327991/reviews) | **[4.3 (18 ratings)](https://appshunter.io/ios/app/queuepad-for-customer-waitlist/id973842987/reviews)** |
| Number of ratings | 2 | **18** |
| Positive reviews | **50.0% of reviews** | 33.3% of reviews |
| In-app purchases | Yes | Yes |
| Ads | No | No |
| Update frequency | Every 5 months | **Every 6 weeks** |
| Monetization | Free with in-app purchases | Free with in-app purchases |
| Size | 112 MB | 37 MB |
| Requires iOS | 17.0 | **11.0** |
| Devices | iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [NIPPON STEEL Hitachi Systems Solutions, Inc.](https://appshunter.io/developer/552327994) | [Ivant Technologies and Business Solutions, Inc.](https://appshunter.io/developer/881792771) |

## What reviewers say

### Serialna

[App page](https://appshunter.io/ios/app/serialna/id552327991)

This system streamlines customer flow for businesses like hospitals, pharmacies, and restaurants. It uses iPads and a printer to issue tickets, announce numbers, and manage waiting lists, with optional features for large-screen display and email notifications.

**Highlights:** Ticket issuing via iPad, Audio announcements for ticket numbers, Display of waiting list, Printer integration for dual tickets, Large screen TV output (in-app purchase), Email notifications for approaching turns (subscription)

**Features:** macOS Compatibility

**In-app purchases (3)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Call by E-Mail | $24.99 | per month |
| Call by E-Mail | $239.99 | per year |
| Request Information on TV | $59.99 | one-time |


### QueuePad for Customer Waitlist

[App page](https://appshunter.io/ios/app/queuepad-for-customer-waitlist/id973842987)

Manage customer waitlists efficiently with automated notifications and real-time updates. Project a professional image and gain insights into customer service levels. Supports multiple devices and offers basic offline functionality.

**Highlights:** Automated customer waitlist management, SMS/email notifications, Customer self check-in via web URL/QR code, Real-time queue status display, System reports for customer service insights, Multi-device synchronization, Offline functionality for basic features

**Features:** macOS Compatibility

**In-app purchases (2)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Queuepad Advanced | $19.99 | per month |
| QueuePad Advanced | $19.99 | per month |


## Frequently asked questions

### Is Serialna free?

Serialna is free to download, with in-app purchases available.

### Is QueuePad for Customer Waitlist free?

QueuePad for Customer Waitlist is free to download, with in-app purchases available.

### Which has better reviews, Serialna or QueuePad for Customer Waitlist?

QueuePad for Customer Waitlist is rated higher. Serialna averages 3.5 out of 5 from 2 ratings, while QueuePad for Customer Waitlist averages 4.3 from 18 ratings.

### Do Serialna or QueuePad for Customer Waitlist have ads?

Neither Serialna nor QueuePad for Customer Waitlist shows ads.

### Which is updated more often, Serialna or QueuePad for Customer Waitlist?

Serialna ships an update every 5 months, and QueuePad for Customer Waitlist every 6 weeks. Most recently, Serialna was updated on November 1, 2026 and QueuePad for Customer Waitlist on November 2, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*