# Domo, Inc. vs Freshservice

Domo, Inc. and Freshservice both sit at 4.7 stars, but that hides the real split: 46% of Domo, Inc.'s written reviews are positive against 19% of Freshservice's. Domo, Inc. also leads on monetization model (free vs freemium). Freshservice's advantage is iOS requirement (15.0 vs 18.6). On price, rating, ratings volume and update cadence there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.7 for Domo, Inc. against 4.5 for Freshservice. Both are backed by a comparable volume of ratings — 1.4K and 2.5K respectively. Written reviews are what separate them: 46% of Domo, Inc.'s written reviews are positive against 19% of Freshservice's.

Domo, Inc. ships an update monthly, Freshservice every 3 weeks. The most recent releases landed on October 26, 2026 and October 29, 2026 respectively.

## The numbers

| Metric | Domo, Inc. | Freshservice |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.7 (1.4K ratings)](https://appshunter.io/ios/app/domo-inc/id553997239/reviews)** | [4.5 (2.5K ratings)](https://appshunter.io/ios/app/freshservice/id891265220/reviews) |
| Number of ratings | 1.4K | **2.5K** |
| Positive reviews | **45.6% of reviews** | 18.7% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Every 3 weeks** |
| Monetization | **Free** | Freemium |
| Size | 431 MB | 135 MB |
| Requires iOS | 18.6 | **15.0** |
| Devices | **iPhone, iPad, Apple TV, Apple Watch** | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Domo, Inc. (UT)](https://appshunter.io/developer/303882397) | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) |

## What reviewers say

### Domo, Inc.

[App page](https://appshunter.io/ios/app/domo-inc/id553997239)

This platform provides AI-powered business intelligence and data visualization tools for organizations. It enables real-time data access, custom alerts, and collaborative features to accelerate decision-making and gain insights at scale.

**Highlights:** Real-time data visualizations, Custom KPI alerts, Intuitive data exploration, Collaborative chat on data, Customizable home page insights, Organizational chart and profiles

**Features:** macOS Compatibility, Apple Watch app, iMessage stickers, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 💡 Powerful business intelligence tool
- 🚀 Highly functional mobile app
- 👍 Intuitive and user-friendly interface
- 🔒 Secure data access and management

**What reviewers complain about**

- 🐛 Frequent crashes and stability issues
- ⚠️ Inconsistent performance and reliability
- 🔋 High battery consumption
- 👎 Difficult to navigate and find information

**Reported bugs**

- App crashes on launch or after opening
- Login issues and authentication problems
- Incompatibility with newer iOS versions
- Unreliable data syncing and refresh

**Requested features**

- Ability to view multiple cards/dashboards simultaneously
- Improved single sign-on integration
- Enhanced data export and integration options
- Customizable UI and layout options


### Freshservice

[App page](https://appshunter.io/ios/app/freshservice/id891265220)

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

**Highlights:** Push notifications for ticket activity, Create, respond to, and manage tickets, Customizable ticket views, Canned responses and file attachments, Service catalog access for requests, Barcode/QR code asset scanning, Single Sign-On (SSO) integration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Solid mobile app
- 🚀 Allows agents to attend to tickets on the go
- 💡 Freshservice is working to improve the app every year
- 👍 Great flow and insight from an IT ticket perspective

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Bugs and glitches with each update
- 🐛 Filters and settings don't save
- 🐛 Clunky and unintuitive UI
- 🐛 Inability to view full ticket conversations

**Reported bugs**

- Crashes when trying to view tickets or add notes
- Inability to scan and mark assets
- Keyboard issues when typing in ticket descriptions
- Notifications not clearing even after reading
- Login issues with SSO and 2FA

**Requested features**

- Dark mode option
- Ability to access admin console
- Integration with project management and analytics
- Bulk scenario execution for tickets
- Ability to view activity tab within tickets


## Frequently asked questions

### Is Domo, Inc. free?

Domo, Inc. is free to download, with no in-app purchases.

### Is Freshservice free?

Freshservice is free to download, with no in-app purchases.

### Which has better reviews, Domo, Inc. or Freshservice?

Domo, Inc. is rated higher. Domo, Inc. averages 4.7 out of 5 from 1.4K ratings, while Freshservice averages 4.5 from 2.5K ratings.

### Do Domo, Inc. or Freshservice have ads?

Neither Domo, Inc. nor Freshservice shows ads.

### Which is updated more often, Domo, Inc. or Freshservice?

Domo, Inc. ships an update monthly, and Freshservice every 3 weeks. Most recently, Domo, Inc. was updated on October 26, 2026 and Freshservice on October 29, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*