# Мой Ростелеком vs HelpDeskEddy

The clearest difference is rating: Мой Ростелеком at 2.4 against HelpDeskEddy's 1.5. Мой Ростелеком also leads on ratings volume (604 vs 2) and review sentiment (20% vs 0%). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Мой Ростелеком holds the better App Store score, 2.4 against 1.5. That said, the two scores are not equally well evidenced: Мой Ростелеком has 604 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 20% of Мой Ростелеком's written reviews are positive against 0% of HelpDeskEddy's.

Мой Ростелеком ships an update every 2 weeks, HelpDeskEddy monthly. The most recent releases landed on September 25, 2026 and August 10, 2026 respectively.

## The numbers

| Metric | Мой Ростелеком | HelpDeskEddy |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[2.4 (604 ratings)](https://appshunter.io/ios/app/id561082205/reviews)** | [1.5 (2 ratings)](https://appshunter.io/ios/app/helpdeskeddy/id1229126866/reviews) |
| Number of ratings | **604** | 2 |
| Positive reviews | **19.6% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Monthly |
| Monetization | Free | Free |
| Size | 368 MB | 2 MB |
| Requires iOS | **14.0** | 16.0 |
| Devices | **iPhone, iPad, iPod** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [PJSC Rostelecom](https://appshunter.io/developer/428474472) | [EddySoftGlobal OU](https://appshunter.io/developer/1229126865) |

## What reviewers say

### Мой Ростелеком

[App page](https://appshunter.io/ios/app/id561082205)

Manage your Rostelecom services from your mobile device. View account balances, pay bills, change tariffs, and connect additional options. Participate in the bonus program and get expert consultations.

**Highlights:** Manage accounts, View bills and payment history, Manage services, Change tariffs, Make payments, Bonus program participation, Expert consultation

**In-app purchases:** none

**What reviewers like**

- 🚀 Convenient payment
- 🔒 Secure authentication
- 👍 Intuitive interface
- 💡 Useful features

**What reviewers complain about**

- 🐛 Frequent crashes
- 🔋 High battery consumption
- ⚠️ Unreliable internet connection
- 👎 Poor customer support
- 💸 Overpriced services

**Reported bugs**

- Login issues
- Incorrect billing information
- Compatibility problems with newer devices
- Unresponsive in-app chat support

**Requested features**

- Ability to manage subscriptions
- Improved app stability
- Detailed usage statistics
- Seamless integration with other services


### HelpDeskEddy

[App page](https://appshunter.io/ios/app/helpdeskeddy/id1229126866)

This mobile application provides remote customer support capabilities, allowing users to stay updated on client requests and respond accordingly. It offers essential features for managing support tickets on the go, ensuring continuous service and client satisfaction.

**Highlights:** Ticket list with filtering, Detailed ticket view, Ticket property modification, Ticket search, Respond to tickets, Ticket comments, Push notifications for ticket events, Create new tickets

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Мой Ростелеком free?

Мой Ростелеком is free to download, with no in-app purchases.

### Is HelpDeskEddy free?

HelpDeskEddy is free to download, with no in-app purchases.

### Which has better reviews, Мой Ростелеком or HelpDeskEddy?

Мой Ростелеком is rated higher. Мой Ростелеком averages 2.4 out of 5 from 604 ratings, while HelpDeskEddy averages 1.5 from 2 ratings.

### Do Мой Ростелеком or HelpDeskEddy have ads?

Neither Мой Ростелеком nor HelpDeskEddy shows ads.

### Which is updated more often, Мой Ростелеком or HelpDeskEddy?

Мой Ростелеком ships an update every 2 weeks, and HelpDeskEddy monthly. Most recently, Мой Ростелеком was updated on September 25, 2026 and HelpDeskEddy on August 10, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*